Janitorial Operations Lead – Growth & Client Relations

Supreme Maintenance Organization; Watkinsville (GA); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

Paid Vacation

Paid Holidays

Short Term Disability

Long Term Disability

401K/403b Plan

Job summary

Supreme Maintenance Organization (SMO) is seeking an experienced Janitorial Operations Manager to oversee accounts in Watkinsville and Athens, GA. You will manage service workers to meet budgets and quality standards while ensuring customer satisfaction and retention. Reports To: District Manager.

Supervises: Supervisors and Cleaning Technicians. This role emphasizes hiring/training, cost control, and proactive relationship-building with clients to deliver consistent, high-quality cleaning

Qualifications

• Experience managing service workers in janitorial or related industries at multiple locations.
• Strong customer service and relationship-building skills.
• Highly motivated, goal-oriented, and problem-solver with excellent skills.
• Able to conform to direct budgets and quality standards to achieve customer retention goals.
• Experience hiring and training service personnel.
• Likes to work independent and be held accountable for your goals.
• Seeks opportunities for advancement.

Responsibilities

• Assist with the submission of Open Position Requests to the Human Resources Manager.
• Interview and make hiring recommendations for potential employees.
• Ensure correct timekeeping for assigned account(s) and make daily corrections as required.
• Review and control labor and supply costs for assigned account(s) to ensure they conform to budgetary goals.
• Inspect assigned account(s) to ensure that the work performed satisfies company and customer quality standards for account retention.
• Visit customer(s) on a regular basis to maintain satisfactory relationships and to respond to customer concerns.
• Assist in training and follow-up on the training of new cleaning personnel.
• Requisition and is accountable for necessary equipment, supplies, and keys at the assigned account(s).
• Manage and direct project work or additional services at the assigned account(s).
• Take immediate action on routine complaints and resolve day-to-day problems at the assigned account(s).
• Ensure completion of all assigned work orders.
• Maintain a continuing program of evaluating and training personnel to ensure both a high level of performance and the availability of promotable personnel.
• Responsible for developing and maintaining good employee relations and implementation of employee incentive programs.
• Assist with developing planned maintenance schedules and work schedules at the assigned account(s).
• Maintain Hazardous Communication Program and other safety responsibilities at the assigned account(s).
• Perform such other duties as assigned by the District Manager/VP of Operations.

Skills

People management

Customer service

Budgeting

Hiring & training

Problem-solving

Independent work

Goal-oriented

Relationship building

Account management

Job description

Supreme Maintenance Organization (SMO) is seeking an experienced Janitorial Operations Manager to oversee accounts in Watkinsville and Athens, GA. You will manage service workers to meet budgets and quality standards while ensuring customer satisfaction and retention. Reports To: District Manager.

Supervises: Supervisors and Cleaning Technicians. This role emphasizes hiring/training, cost control, and proactive relationship-building with clients to deliver consistent, high-quality cleaning