Janitorial Operations Lead - Client & Team Excellence

Allied Universal; Cedar Rapids (IA); On-site; USD 62,000 - 76,000; Full time

Job summary

Allied Universal is seeking a Housekeeping Operations Manager to oversee day-to-day janitorial operations at assigned sites in Coralville and Cedar Rapids, IA. You will supervise staff, manage scheduling and payroll, and ensure high-quality service.

Bi-lingual Spanish/English, 2+ years management in janitorial or facilities, and strong IT skills (Excel/Word/PowerPoint) are preferred. A valid driver's license is required.

Qualifications

• Bi-lingual Spanish/English (read, write and speak).
• 6-months of experience of business management/operations/supervisory experience in facilities or client focused sites.
• Excellent computer skills: Excel, Word, and PowerPoint.
• Communications skills verbal and written.
• Management experience, specifically for a union environment.
• Ability to work a flex schedule (different on call times daily).
• Minimum of 2 years management experience, cleaning experience.
• Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.

Responsibilities

• Supervise the day to day janitorial operations of an assigned Customer Site.
• Manage a team of janitorial staff with scheduling, payroll, and training
• Ensure the Client Site is provided with high quality janitorial services
• Build and maintain effective relationships with both customers and employees.
• Handle any escalated issues or situations appropriately.
• Assure that employee grievances are heard and resolved.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s). Maintaining appropriate inventories and meeting customer/company requirements.
• Take a proactive role in communicating with Customer and meeting their needs; meet regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
• Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.

Skills

Bi-lingual Spanish/English

Supervisory experience

Flex schedule ability

Communication skills

Two years management experience

Tools

Excel

Word

PowerPoint

Job description

Allied Universal is seeking a Housekeeping Operations Manager to oversee day-to-day janitorial operations at assigned sites in Coralville and Cedar Rapids, IA. You will supervise staff, manage scheduling and payroll, and ensure high-quality service.

Bi-lingual Spanish/English, 2+ years management in janitorial or facilities, and strong IT skills (Excel/Word/PowerPoint) are preferred. A valid driver's license is required.