Housekeeping Operations Manager

Allied Universal; Coralville (IA); On-site; USD 59,000 - 79,000; Full time

Job summary

Allied Universal is hiring a Janitorial Project Manager in Iowa to oversee day-to-day operations for an assigned account. You will hire, train, schedule, and evaluate staff while ensuring high-quality cleaning services and strong client relations.

The role requires bilingual Spanish/English communication, proficiency in Excel/Word/PowerPoint, and prior supervisory experience in facilities or client sites. Flex scheduling and on-site work are expected.

Qualifications

• Bilingual Spanish/English required for client interaction.
• 6 months+ supervisory/operations experience in facilities or client sites (preferred).
• Strong Microsoft Office skills: Excel, Word, PowerPoint.
• Excellent verbal and written communication abilities.
• Experience in a union environment is a plus.
• Ability to work a flexible schedule and on-call times.

Responsibilities

• Supervise day-to-day janitorial operations of an assigned Customer Site.
• Manage a team of janitorial staff with scheduling, payroll, and training.
• Ensure the Client Site is provided with high quality janitorial services.
• Build and maintain effective relationships with customers and employees.
• Handle escalated issues and resolve grievances appropriately.
• Oversee uniforms, equipment, supplies and vehicles at the account(s).
• Proactively communicate with the customer to meet needs and ensure satisfaction.
• Enforce Allied Universal policies per handbooks and company portal.

Skills

Bilingual Spanish/English

Excel

Word

PowerPoint

Verbal & written comms

Union-management exp

Flex schedule

2+ years management

Tools

Excel

Word

PowerPoint

Job description

Overview

Company Overview:

Join Allied Universal® Facility Management and Janitorial Services! We’re committed to delivering exceptional cleaning, landscaping, and restoration services for commercial facilities. Be part of a welcoming and collaborative team where innovation meets excellence. We offer steady, reliable work in janitorial management, full-time and part-time janitorial roles, maintenance, landscaping, and metal restoration. If you want to make a meaningful impact and build a lasting career, we have opportunities for you. Join us and grow with a leader in the industry!

Job Description

The Janitorial Project Manager is accountable for day-to-day operations of an assigned account, including hiring, training, disciplining and terminating staff. Build, improve and maintain relationships with client and employees: develop & retain staff; coordinate needed support services and solve problems to effectively run the account. Provide quality customer service. Maintains maintenance of weekly operating schedules and completion of payroll for assigned janitorial personnel. Provides after-hour emergency response as required. Housekeeping Operations Manager

$69,000 / Year

Must have valid driver's license

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: Those duties necessary to meet the minimum requirements of the position. Other duties may be assigned:

• Supervise the day to day janitorial operations of an assigned Customer Site.
• Manage a team of janitorial staff with scheduling, payroll, and training
• Ensure the Client Site is provided with high quality janitorial services
• Build and maintain effective relationships with both customers and employees.
• Handle any escalated issues or situations appropriately.
• Assure that employee grievances are heard and resolved.
• Manage uniforms, equipment, supplies and vehicles utilized at the account(s). Maintaining appropriate inventories and meeting customer/company requirements.
• Take a proactive role in communicating with Customer and meeting their needs; meet regularly, listen to issues, provide expertise and solutions. Ensure complete customer satisfaction.
• Enforce Allied Universal policies as outlined in the handbooks, handouts and on the company portal.

QUALIFICATIONS: To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or experience required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bi-lingual Spanish/English (read, write and speak)
• 6-months of experience of business management/operations/supervisory experience in facilities or client focused sites. Preferred but not required.
• Excellent computer skills: Excel, Word, and PowerPoint
• Communications skills verbal and Written
• Management experience, specifically for a union environment. Preferred but not required.
• Ability to work a flex schedule (different on call times daily)
• Minimum of 2 years management experience, cleaning experience. Preferred but not required.
• Experience in the janitorial industry and/or the ability to be trained in the janitorial industry.

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com