Janitorial Area Supervisor

ServiceMaster Residential Co; White Settlement (TX); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an Area Supervisor to lead and supervise cleaning staff across various locations. This pivotal role involves ensuring operational excellence through quality control, staff training, and effective inventory management. The ideal candidate will possess strong leadership skills and a commitment to high-quality service delivery. By fostering a culture of continuous improvement and maintaining client satisfaction, you will play a crucial role in enhancing service standards. If you are passionate about team development and operational efficiency, this opportunity is perfect for you.

Qualifications

• Experience in a supervisory role within janitorial or facilities management.
• Strong leadership and communication skills.

Responsibilities

• Oversee daily activities of cleaning staff and assign tasks.
• Conduct quality control inspections and maintain service standards.

Skills

Leadership Skills

Communication Skills

Attention to Detail

Inventory Management

Job description

Job Summary:

The Area Supervisor is responsible for leading and supervising the cleaning staff at assigned locations, ensuring that all operations are carried out effectively and according to company standards. This role involves conducting quality control inspections, training staff, managing inventory, and interacting with clients to ensure high levels of service satisfaction. The Area Supervisor reports directly to the Account Manager and plays a key role in maintaining service excellence.

Key Responsibilities:

• Supervision of Cleaning Staff:
  
  • Oversee the daily activities of the cleaning staff, ensuring that all tasks are completed efficiently and in accordance with company protocols.
• • Assign tasks and responsibilities to team members, providing clear instructions and guidance.
• • Monitor staff performance and provide constructive feedback to ensure continuous improvement.
• Quality Control:
  
  • Conduct regular inspections of cleaning services to ensure adherence to quality standards.
• • Identify and address any deficiencies in service delivery, implementing corrective actions as needed.
• • Maintain detailed records of inspections, issues identified, and follow-up actions taken.
• Training and Development:
  
  • Train new and existing staff on cleaning techniques, safety procedures, and company policies.
• • Provide ongoing training to ensure staff are up to date with the latest industry standards and best practices.
• • Mentor team members, fostering a culture of continuous learning and professional growth.
• Inventory Management:
  
  • Monitor inventory levels of cleaning supplies and equipment, ensuring that all necessary items are available when needed.
• • Order supplies and manage equipment maintenance to prevent disruptions in service.
• • Keep accurate records of inventory usage and expenditures.
• Customer Interaction and Feedback:
  
  • Communicate regularly with clients to understand their needs and address any concerns or complaints.
• • Handle client feedback in a professional and proactive manner, ensuring client satisfaction.
• • Collaborate with the Account Manager to implement service improvements based on client feedback.

Qualifications:

• Previous experience in a supervisory role within the janitorial or facilities management industry.
• Strong leadership skills with the ability to manage and motivate a team.
• Excellent attention to detail and commitment to maintaining high-quality standards.
• Good communication and interpersonal skills, with the ability to interact effectively with clients and staff.
• Ability to manage inventory and equipment effectively.
• Knowledge of safety protocols and cleaning techniques.