Janitorial Area Manager: Data-Driven Operations Leader

The Facilities Group; Tampa (FL); Hybrid; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive Pay

Health Insurance

Job summary

The Facilities Group in Tampa, FL is hiring a Full Time Janitorial Area Manager to lead client accounts and oversee an ISP workforce. You will ensure contractual service levels, manage vendor relationships, and drive performance through dashboards and digital tools.

You will leverage data insights to improve service quality, schedule work, and coordinate with internal teams. A reliable vehicle and 75% travel are required; in-house software usage and CRM experience are preferred.

Qualifications

• Must have a reliable vehicle and car insurance.
• Must possess a clean driving record with a valid U.S. Driver’s License.
• Must be self-motivated with the ability to prioritize and manage multiple tasks, projects, and deadlines.
• Ability to maintain high-quality interpersonal relationships.
• Must be able to negotiate and collaborate with vendors at many different levels.
• Some experience with cleaning processes and equipment.
• Strong verbal and written communication skills.
• Familiarity with the hiring process.
• Professional demeanor and behavior.
• Must be willing to work weekends and maintain a flexible schedule.
• Must be accessible to customers after hours, weekends, holidays, and in emergency situations.
• Dependable, reliable, and punctual.
• Ability to work independently with minimal supervision.
• Strong comfort working in a digital environment, including dashboards, reports, and operational data.
• Experience using proprietary applications, mobile tools, or workforce management platforms preferred.
• Intermediate proficiency with Microsoft Office Suite (Word, Excel, Outlook, etc.).

Responsibilities

• Conduct quality control visits to ensure customer needs and contractual standards are met, documenting findings using digital tools and mobile applications.
• Act as the primary point of contact and a functional bridge between vendors and customers, utilizing CRM systems and communication platforms to track interactions and follow-ups.
• Communicate company initiatives, procedures, and direction to vendors in a timely manner through digital communication channels.
• Ensure vendors clearly understand customer requirements and expectations, reinforced through dashboards, reports, and performance metrics.
• Ensure work standards align with customer requirements and use data insights to identify trends, risks, and opportunities for improvement.
• Manage chemical and equipment inventory, including tracking usage and needs through proprietary or digital inventory systems.
• Responsible for hiring, training, negotiating, and developing vendor partners, with familiarity using digital onboarding, scheduling, and workforce management tools.
• Prioritize work responsibilities across a geographically dispersed territory, using technology to manage time, routing, and service schedules efficiently.
• Communicate regularly with upper management to ensure operational continuity, sharing performance data, KPI dashboards, and reporting insights.
• Respond quickly to client or vendor complaints and issues, documenting cases in proprietary systems and tracking resolutions to completion.
• Manage the scheduling of services based on customer requirements, using scheduling platforms and service management applications.
• Manage special project work as requested, tracking progress, outcomes, and costs using digital tools.

Skills

Vehicle required

Driver's license

Self-motivated

Interpersonal skills

Vendor negotiation

Cleaning knowledge

Verbal & written communication

Hiring process familiarity

Flexible schedule

After-hours availability

Independent work

Digital dashboards reading

Microsoft Office

Education

High School Diploma or equivalent

Tools

CRM systems

Dashboards

Mobile tools

Proprietary systems

Scheduling platforms

Microsoft Office Suite

Job description

The Facilities Group in Tampa, FL is hiring a Full Time Janitorial Area Manager to lead client accounts and oversee an ISP workforce. You will ensure contractual service levels, manage vendor relationships, and drive performance through dashboards and digital tools.

You will leverage data insights to improve service quality, schedule work, and coordinate with internal teams. A reliable vehicle and 75% travel are required; in-house software usage and CRM experience are preferred.