Janitorial Area Manager

QS Management Services Inc; Maryland; On-site; USD 55,000 - 75,000; Full time

Job summary

QS Management Services Inc. in Maryland is seeking a Janitorial Area Manager to oversee multiple accounts, manage staff, and ensure high-quality cleaning services across client locations.

You will conduct inspections, enforce standards, plan staffing, and resolve issues to achieve operational excellence and client satisfaction. This hands-on role requires bilingual English/Spanish communication, robust leadership, and the ability to travel between sites.

Qualifications

• High School Diploma or equivalent.
• Minimum of three years supervisory/management experience in janitorial or facilities services.
• Bilingual English and Spanish – required (written and verbal).

Responsibilities

• Oversee day-to-day janitorial operations across client locations.
• Supervise janitorial staff and site supervisors to ensure contract compliance.
• Conduct routine building walk-throughs, inspections, and quality control audits.
• Address and resolve staff performance, attendance, and disciplinary issues.
• Respond promptly to client concerns, service requests, and quality issues.
• Coach, train, and develop supervisors and janitorial staff.
• Represent the company professionally and generate goodwill with clients and staff.

Skills

Bilingual EN/ES

Supervisory exp

Field operations

Staff training

Customer service

Education

High School Diploma

Job description

Job Description

Job Description

Job Summary

The Janitorial Area Manager is responsible for overseeing multiple janitorial accounts and ensuring consistent, high-quality cleaning services across assigned client locations. This role directly manages janitorial staff and site supervisors, conducts routine inspections, enforces company standards, and serves as a primary liaison between clients, field teams, and executive leadership. The Janitorial Area Manager plays a hands‑on role in quality control, staffing, training, scheduling, and issue resolution to ensure operational excellence and client satisfaction.

Experience | Education

• High School Diploma or equivalent required

• Minimum of three (3) years of supervisory or management experience in the janitorial or facilities services industry

Job Requirements

• Bilingual (English & Spanish) – REQUIRED (written and verbal)

• Proven supervisory and people-management experience in janitorial services

• Strong understanding of janitorial operations, staffing models, and service delivery

• Ability to identify operational, staffing, and quality issues and implement effective solutions

• Excellent customer service skills with a strong client-focused mindset

• Strong written and verbal communication skills in English and Spanish

• Exceptional interpersonal and relationship-building skills with diverse teams

• Ability to plan, organize, prioritize, and follow through on multiple accounts and locations

• Flexibility to respond to urgent issues, call-outs, and changing client needs

• High level of professionalism, integrity, accountability, and confidentiality

• Ability to work independently in the field and collaboratively with management

Physical Demands | Working Conditions

• Active, field-based role involving frequent site visits and inspections

• Typically 40+ hours per week, with extended hours as operational needs require

• Regular interaction with janitorial staff, supervisors, clients, and leadership

• Local travel between multiple client locations required

Mental Demands

• Independent judgment and decision‑making in fast-paced environments

• Clear and effective communication with employees and clients

• Ability to manage multiple priorities and deadlines simultaneously

• Maintain professionalism, resilience, and composure during service issues or emergencies

Essential Responsibilities

• Oversee day‑to‑day janitorial operations across assigned client locations

• Supervise janitorial staff and site supervisors to ensure contract compliance

• Conduct routine building walk‑throughs, inspections, and quality control audits

• Ensure cleaning tasks, schedules, and service frequencies are completed as contracted

• Address and resolve staff performance, attendance, and disciplinary issues

• Respond promptly to client concerns, service requests, and quality issues

• Assist with service modifications, special projects, and pricing support as needed

• Prepare inspection reports, corrective action plans, and operational documentation

• Coach, train, and develop supervisors and janitorial staff

• Enforce company policies, safety standards, and janitorial best practices

• Ensure proper use of cleaning products, equipment, and supplies

• Support and execute directives from senior leadership

• Represent the company professionally and generate goodwill with clients and staff

• Provide hands‑on support by filling in for absent managers or cleaning staff when necessary

• Maintain strict confidentiality of client, employee, and company information

• Ensure consistent, punctual attendance and availability as required

• Perform additional duties as assigned by executive leadership

Additional Required Skills & Qualifications

• Bilingual fluency in English and Spanish (mandatory)

• Knowledge of janitorial chemicals, equipment, floor care, and cleaning techniques

• Strong organizational and time‑management skills

• Ability to follow schedules and meet service deadlines

• Willingness to work flexible hours, including early mornings, evenings, overnight shifts, and weekends as needed

Job Ty