Area Manager - D5003

Prestige Maintenance USA, Ltd.; Bloomington, Northern (IL, KY); Hybrid; USD 60,000 - 75,000; Full time

Job summary

Prestige Maintenance USA, Ltd. is seeking an Area Manager in Bloomington, IL to oversee daily custodial operations for assigned locations. You will supervise cleaning teams, coach staff, hire and train personnel, and manage scheduling, payroll, and budgets to meet client requirements and company objectives.

You will build strong client relationships, promote service quality, and ensure safety and compliance with OSHA guidelines while maintaining a professional company image.

Qualifications

• Business Administration degree or equivalent with emphasis on management, customer service, or operations training.
• 3–5 years of hands-on experience in a similar or related role.

Responsibilities

• Directly supervising and coordinating work activities of cleaning and maintenance teams.
• Coaching and training team members to maximize efficiency and service quality.
• Hiring, training and development of employees; scheduling and payroll processing.
• Develop long-term client relationships and ensure service delivery meets client and company objectives.
• Maintain professional image and ensure adherence to company policies at field level.
• Manage area-related budget, monitor expenses, and coordinate with Purchasing for supplies.
• Oversee daily operations, audits, account visits, and reporting to management.
• Cover shifts as needed and ensure service levels are maintained or improved.

Skills

Janitorial industry knowledge

Facilities management experience

Labor laws knowledge

Budgeting experience

MS Office proficiency

Organizational flexibility

Problem solving & decision making

OSHA knowledge

Equipment operation knowledge

Education

Business Administration degree or equivalent

Tools

Microsoft Office (Word, Excel, PowerPoint, Outlook)

Job description

Job Description

The Area Manager has daily operational accountability for assigned customer-contracted service location(s). Position is responsible for directly supervising and coordinating work activities of the cleaning and maintenance teams, coaching and training team members, maximizing efficiency and consistency of custodial services, and assisting with cleaning duties.. The position is also responsible for employee hiring, training and development procedures; employee/shift scheduling practices; direct expense control, and service performance and quality service delivery. Area Manager will be accountable for developing long-term, high quality client relationships by taking a proactive approach to identify issues and mutually acceptable solutions supporting customer requirements and company objectives. The Area Manager is responsible for providing vision to service team through actions, words, and actions.

EXPECTATIONS FOR SATISFACTORY JOB PERFORMANCE

• Recruits and hires qualified employees to meet customer's/contract's expectations for service location and completes appropriate employee forms and ensures company policies and procedures have been discussed with all employees
• Responds to customer requests promptly, resolves customer complaints, builds strong relationships with all accounts and develops team for accountability; attends key contracted accounts meetings, stays abreast of current issues and looks for opportunities for growth
• Provides day-to-day leadership, supervision, development, training and coaching directly or indirectly to assigned workforce.
• Projects a professional image of the company to promote its goals and objectives
• Ensures that the operational field staff adheres to company policy and administers company practices in a fair and equitable manner
• Controls and reviews expenses to ensure compliance with area-related labor budget allocations and projections, spot trends early on, and initiate corrective action steps to reverse negative trends. Obtain approval from appropriately-designated management personnel for any and all area-related budget increase requests
• Works with applicable identified custodial staff to complete work schedules and post to designated areas
• Reviews and processes payroll reports within 24 hours
• Performs daily standard administrative duties (e.g., approving employee time off requests, schedules changes and employee 90 day and annual evaluations).
• Assesses, provides, and documents administrative, technical and equipment training needs for specified custodial staff
• Conducts regularly scheduled account visits amd audits with customer management, documents visits and completes and submits various reports and audit evaluations to company and account-designated management personnel; maintains and logs required reports
• Ensures service levels and performance expectations are maintained or exceeded per client
• Manage and decrease direct cost at all accounts
• Monitors, manages inventory stock and materials; coordinates with Purchasing to resolve supply issues.
• Ensures all equipment is inspected for proper operation and damage. Ensures supplier guidelines, policies and procedures are properly followed and appropriately-designated custodian escalates issues/challenges to properly identified vendor
• Investigates and notifies appropriate personnel in a timely manner of all incidents, which may include but is not limited to: false alarms, damages, thefts, and employee and customer injuries; submit applicable reports and pertinent documentation to the main office in designated time frame
• Covers shifts where needed

EDUCATION AND CERTIFAtions

Business Administration degree or equivalent with emphasis on management, customer service, or operations training plus 3 – 5 years appropriate hands on experience in a similar or related role(s)

Additional skills: required & preferred

REQUIRED SKILLS:

• Knowledge of janitorial industry.
• Experience in facility services management
• Knowledge of wage, hour, and labor laws
• Labor & Supplies budgeting experience
• Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook)
• Be organized, flexible, ability to multi-task and shift smoothly between numerous projects based on priority.
• Ability to maintain confidential information
• Ability to solve problems and make decisions
• Knowledge of proper handling of hazardous materials and OSHA guidelines
• Microsoft Office applications experience (Word, Excel, PowerPoint & Outlook)
• Must be able to operate standard janitorial equipment including side by side, auto scrubber, extractor

PREFERRED SKILLS:

• Bilingual in English/Spanish preferred
• Some Sales knowledge