Jaguar Land Rover Service Administrator

Sytner Group; London (AR); On-site; USD 34,000 - 45,000; Full time

Benefits offered by this job

Enhanced holiday entitlement 33 days

Maternity, paternity and adoption pay

Career development

Long service recognition every 5 years

Discounted car schemes

High street discounts

Discounted gym memberships

Cycle to work scheme

Volunteer/community day

Job summary

Sytner Group is seeking a Service Administrator to join the Aftersales Department at the Sunbury-on-Thames site. You will support the Service Manager and Advisors, handle preparation work for arrivals, invoicing, and internal audits to maintain quality standards.

The role may include weekend shifts to ensure top service levels. You should be highly organised, customer focused and able to thrive in a busy environment while using Kerridge/ADP systems where required.

Qualifications

• Proven customer service abilities and professional communication.
• Strong administration skills with accuracy and speed.
• Excellent organisation and ability to prioritise in a fast-paced environment.

Responsibilities

• Support Service Manager and Service Advisors to ensure excellent customer service.
• Administer all preparation work for vehicle arrivals and logging of work.
• Manage invoicing and documentation, perform self-audits before filing.

Skills

Customer service

Administration

Attention to detail

Tools

Kerridge/ADP

Job description

About The Role

Sytner Jaguar Land Rover South West London is looking to recruit a Service Administrator to join their fantastic Aftersales Department.
This role is a critical part of the running of a successful Service Department, you will support both the Service Manager and Service Advisors to ensure customers receive the best service.
Working as a Sytner Service Administrator you will: administer all preparation work required for vehicle arrivals, adhere to strict processes, support the service team with telephone enquiries, complete invoicing, examine paperwork to ensure quality standards are met and carrying out self-audits before filing.
Sytner Service Administrators work a variety of flexible patterns which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About You

Previous experience in a similar role or a similarly demanding role would be ideal. Experience of using Kerridge/ADP is not essential but would be advantageous, as you will be using our internal systems to log work.
We are looking for someone who is committed to providing excellent customer service and would take pride in engaging with our customers over the telephone. Ideally, you will thrive in a busy, high pressurised environment; have strong administration skills and the ability to prioritise workload within a fast-paced environment.
To be successful in this role you will be extremely organised, have high attention to detail and be a great team player.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.
We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

• Enhanced Holiday Entitlement – 33 days inc. bank holidays
• Industry-leading Maternity, Paternity and Adoption Pay
• Career Development
• Recognition of Long Service every 5 years
• Discounted Car Schemes
• High Street Discounts
• Discounted Gym memberships
• Cycle to work scheme
• One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.
As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.
Unsure? Read on…
We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.
We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Location

42 Hanworth Road, Sunbury on Thames, Surrey, South East, United Kingdom, TW16 5LN
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