Jackson Square Animal Clinic - CSR

Jackson Square Animal Clinic; Oak Ridge (TN); On-site; USD 1,929,000 - 2,480,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Job summary

Jackson Square Animal Clinic in Oak Ridge, TN seeks a Client Service Representative to deliver exceptional front-desk support and coordination for clients and their pets. You will greet clients, manage check-in/out, schedule appointments, and communicate details to the veterinary team with empathy and professionalism.

The role emphasizes accurate record-keeping, payment processing, and friendly, clear communication while supporting the hospital's mission and patient care across daily operations.

Qualifications

• High school diploma or equivalent required.
• Previous experience with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency with practice management software and MS Office.
• Accurate data entry and record-keeping skills.

Responsibilities

• Greet clients and patients warmly, providing professional service.
• Complete patient check-in/check-out and communicate status to staff.
• Maintain client communications via phone, email, and mail; follow-ups and thank-you notes.
• Schedule and forward appointments; triage based on urgency.
• Explain hospital services, wellness care, vaccinations, diagnostics, and aftercare.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records and ensure charges are captured.
• Process payments and refunds; handle Care Credit and cards.

Skills

Customer service

Communication

Data entry

Basic math

Computer proficiency

Education

High school diploma

Job description

Jackson Square Animal Clinic has built a strong reputation for compassionate care in the surrounding community of Oak Ridge, Tennessee, just outside of Knoxville. Our family-oriented staff is committed to providing state of the art companion animal care while maintaining an atmosphere of respect and support. JSAC enjoys close partnership with local rescues, taking as many opportunities as possible to give back to the amazing groups that dedicate their time and energy to help the sick and hurting animals of our community.

Client Service Representative

Compensation: $XX–$XX/hour, commensurate with licensure and experience

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first andlasting impressionfor our clients and their pets. The CSRis responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications,maintainingaccuraterecords, andassistingthe veterinary team in providing outstanding patient care.

PrimaryResponsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive servicewhile answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule,confirm,and forward bookappointments,routingrequests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintainaccuratepatient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assistwith over-the-counter product sales andmaintaininventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.
• Previousexperience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computerproficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Accurate data entry andrecord-keepingskills.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterityrequiredfor typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client-focused service whilemaintainingcomposure in high-stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Benefits:

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off, paidholidaysand access to employeeassistanceprogram.