Jackson Square Animal Clinic - CSR

VetEvolve; Oak Ridge (TN); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Jackson Square Animal Clinic is seeking a Client Service Representative to provide compassionate, professional service to clients and their pets. The CSR will manage check-in/out, phone/email communications, and appointment coordination while supporting clinicians and maintaining accurate records.

The role requires a high school diploma, comfort with basic computer systems and practice management software, and the ability to perform cash handling.

Qualifications

• High school diploma or equivalent is required.
• Experience working with animals and veterinary background is valued.
• Basic computer proficiency, including practice management software and MS Office.
• Accurate data entry and record-keeping are essential.
• Ability to perform basic math for cash handling and scheduling.

Responsibilities

• Greet clients and patients warmly with professional, empathetic service.
• Check-in/out patients and liaise with hospital staff on status and flow.
• Maintain client communications via phone, email, and mail; follow up as needed.
• Schedule and confirm appointments; triage patients by urgency.
• Explain services, vaccinations, diagnostics, and aftercare clearly to clients.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records and process charges and payments.
• Assist with product sales and inventory management.
• Support clinicians and Practice Manager with administrative tasks.
• Ensure a clean, safe hospital environment and participate in opening/closing duties.

Skills

Client service

Communication skills

Data entry

Cash handling

Team collaboration

Empathy

Flexibility

Physical stamina

Education

High School Diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

Jackson Square Animal Clinic has built a strong reputation for compassionate care in the surrounding community of Oak Ridge, Tennessee, just outside of Knoxville. Our family-oriented staff is committed to providing state of the art companion animal care while maintaining an atmosphere of respect and support. JSAC enjoys close partnership with local rescues, taking as many opportunities as possible to give back to the amazing groups that dedicate their time and energy to help the sick and hurting animals of our community.

Client Service Representative

Compensation

$XX–$XX/hour, commensurate with licensure and experience

Position Summary

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Primary Responsibilities

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.