J23 Waitstaff

Jamul Casino; Jamul (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ultipro in Jamul, CA is seeking a friendly Food & Beverage Server to warmly greet guests, present menus, take orders, and upsell signature items while delivering exceptional service.

You will work with a team across dining areas, maintain health standards, and help train new staff. Availability for nights, weekends, and holidays is required in this role.

Qualifications

• High school diploma or equivalent.
• Six months' experience in food & beverage service preferred.
• Knowledgeable of food and wine.
• Must possess excellent interpersonal skills.
• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed.
• Equal Opportunity Employer.

Responsibilities

• Greet guests, present menus, take orders, and recommend items.
• Accurately take and relay orders to kitchen or bar; serve and present dishes.
• Maintain cleanliness and organization of dining areas and ensure health standards.
• Assist with training new staff and promote a positive team environment.
• Promote resort offerings, upsell items, and process payments.
• Follow resort policies on health, safety, alcohol service, or other duties.

Skills

Interpersonal skills

Knowledge of food and wine

Education

High school diploma or equivalent

Six months' experience in food & beverage service preferred

Job description

Greeting guests warmly and escorting them to their tables.

Present menus, take orders, and recommend food and drink options based on guests' preferences.

Provide information on daily specials, promotions, and menu items.

Ensure that all guest requests are handled promptly and politely.

Respond to guests' inquiries regarding food, beverages, and resort services.

Address and resolve any guest complaints in a professional manner, escalating when necessary.

2. Food & Beverage Service:

Accurately take and relay orders to the kitchen or bar.

Serve food and beverages in accordance with established resort standards.

Ensure proper presentation of food and drinks before serving to guests.

Ensure guests are satisfied with their meals, refilling drinks, and providing any necessary condiments.

Clear tables after guests have finished their meals and prepare them for the next guests.

3. Cleanliness & Organization:

Maintain cleanliness and organization of dining areas, including tables, chairs, and menus.

Ensure that workstations are properly stocked with utensils, napkins, and other necessary items.

Assist with setting up and cleaning up dining areas, ensuring that health and safety standards are maintained.

Work effectively with colleagues, including other waitstaff, kitchen staff, and management.

Assist in training new staff as needed and promoting a positive team environment.

Help with additional duties such as delivering room service or assisting with special events.

5. Sales and Upselling:

Promote the resort's food and beverage offerings and encourage guests to try new or signature items.

Upsell menu items and suggest pairings that enhance the guest experience.

Accurately handle guest checks, process payments, and provide change, as necessary.

6. Adherence to Resort Policies:

Follow all resort procedures regarding health and safety, food handling, and alcohol service.

Comply with the resort's grooming and uniform standards.

Maintain confidentiality regarding guest information and resort operations.

Other duties and responsibilities may be assigned as necessary

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or equivalent

Six months' experience in food & beverage service preferred

Knowledgeable of food and wine

Must possess excellent interpersonal skills

Available to work required schedule which may include nights, weekends, holidays, and overtime as needed

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.