J23 Bar Assistant

Jamul Casino; Jamul, Northern (CA, KY); Hybrid; USD 36,000 - 60,000; Full time

Job summary

Jamul Casino, San Diego’s newest resort, seeks dedicated staff for its on-site bar and beverage service. You will greet guests, take orders, and assist bartenders while maintaining cleanliness and stock levels.

The role emphasizes guest satisfaction, safety, and teamwork in a dynamic resort environment. Candidates should be able to work nights, weekends, and holidays, and hold necessary gaming and food-handling certifications.

Qualifications

• Customer-facing service experience preferred.
• Ability to resolve guest issues with diplomacy.
• Ability to interact with guests, staff and colleagues.
• Licenses/certifications required by state/federal laws.
• Team members must maintain required licenses/certifications.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Take beverage orders and relay to bartenders for timely service.
• Ensure prompt and courteous delivery of drinks to guests.
• Handle guest inquiries, complaints, and requests to ensure satisfaction.
• Assist bartenders, maintain bar cleanliness and stock supplies.
• Help with setup and breakdown for events and daily operations.

Skills

Guest service

Communication

Teamwork

Attention to detail

Problem solving

Education

TiPS certification

Food Handlers Card

RBS Certification

Tools

Gaming license

Job description

Jamul Casino is San Diego’s newest, closest, and most genuinely entertaining casino. Since its opening in October of 2016, Jamul Casino has been growing tremendously. It offers seven diverse restaurants, over 1600 of the latest slot games, 50 table games, a Poker Room, award-winning steakhouse, live entertainment, event space, and stunning back country views. Additionally, we are about to introduce a brand-new luxury hotel offering 200 rooms that also includes full-service spa and salon along with a rooftop pool deck – all opening in the early part of 2025.

Jamul Resort offers a fun atmosphere that feels like home while maintaining the highest service standards, team member satisfaction, and generous rewards while remaining a responsible and contributing member of our community. It is committed to supporting team members’ well-being through a comprehensive benefits package and various programs that help personally and professionally. As a Genuinely Generous Employer, Jamul Casino offers fun incentives, team member appreciation days, relaxation nooks, a Zen room, a team dining area for everyone to enjoy, fitness center, complimentary EV charging and much more. It’s no wonder Jamul Casino has been recognized as Best Place to Work in 2023 and 2024 by San Diego’s Business Journal.

1. Guest Service:

• Greeting and welcoming guests in a friendly and professional manner.
• Taking beverage orders from guests and relaying them to bartenders.
• Ensuring prompt and courteous delivery of drinks to guests.
• Assisting to handle guest inquiries, complaints, and requests to ensure satisfaction.

2. Bar Operations Support:

• Assisting bartenders in preparing and serving alcoholic and non-alcoholic beverages.
• Monitoring and maintaining the cleanliness of the bar area, ensuring that workstations are organized.
• Refilling and stocking bar supplies, including glasses, napkins, straws, garnishes, and liquor.
• Ensuring all necessary equipment is clean and functioning, such as cocktail shakers, ice machines, etc.
• Assisting in the preparation of simple cocktails, soft drinks, and other beverages.

3. Cash and Inventory Management:

• Assisting in tracking inventory and maintaining accurate records of stock levels.
• Ensuring the proper handling of cash, processing guest payments, and making change.
• Reporting low stock levels to the Bar Manager or Supervisor for replenishment.

4. Health and Safety:

• Following all food safety and hygiene standards.
• Ensuring the bar area complies with resort’s safety, sanitation, and health standards.
• Handling glassware and bar equipment safely to prevent accidents.
• Ensuring responsible service of alcohol by monitoring guest consumption.

5. Teamwork and Collaboration:

• Working closely with other bar staff and kitchen personnel to ensure efficient operations.
• Maintaining effective communication with other team members to ensure smooth service.
• Assisting other areas of the resort as required, including serving drinks at events or private functions.

6. Other Duties:

• Participating in training and development programs to improve service skills.
• Assisting in setting up and breaking down the bar area for special events or daily operations.
• Assisting in maintaining cleanliness in surrounding areas of the resort, such as lounge spaces and dining areas.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Available to work required schedule which may include nights, weekends, holidays, and overtime as needed
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

• Ability to earn and maintain Gaming License.
• Ability to earn and maintain TiPS certification.
• Ability to earn and maintain a current Food Handlers Card.
• Ability to earn and maintain RBS Certification within 30 days of employment.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.