J.P. Morgan Payments Communications Manager, Vice President

JPMorgan Chase & Co.; New York (NY); On-site; USD 90,000 - 150,000; Full time

Job summary

A leading company in the financial services industry is seeking a Communications Manager to elevate internal communications within its Digital & Design division. The role involves working strategically with executives and collaborating across teams to ensure effective messaging that supports business objectives. Ideal candidates will have extensive experience in marketing and communications, with a proven ability to influence and manage stakeholders effectively.

Qualifications

• 8+ years of experience in Marketing & Communications.
• Proven ability to lead, influence, and align across teams.
• Flexibility to work outside normal business hours.

Responsibilities

• Serve as a key strategic advisor to the global head of Digital and Design.
• Develop and execute a communications plan aligned with business goals.
• Build relationships with broader business communications teams.

Skills

Verbal communication

Written communication

Interpersonal skills

Stakeholder management

Organizational skills

Education

BA/BS in Communications, Marketing, or Journalism

Tools

Word

Excel

PowerPoint

Job description

J.P. Morgan Payments, a division of JPMorgan Chase, which processes over $10 trillion in payments daily across 160 countries and more than 120 currencies, is seeking an experienced communicator to elevate messaging within its Digital & Design division—one of the most innovative and exciting areas of the firm. You will bring a creative approach to internal communications, balanced with an analytical mindset to advise and influence senior executives in this global business. You will operate at the highest strategic levels while collaborating with the broader Global Payments Communications Team – and other aligned communications teams - to execute tactically, delivering communications outcomes that support and impact business results. These efforts must effectively reach broad and influential internal audiences across J.P. Morgan Payments and the firm at large.

As a Communications Manager on the Global Payments Communications team, you will display strong stakeholder management skills and prioritize, influence, and work effectively in a matrixed environment. This role requires close collaboration with Payments Management Team members and senior product leaders in addition to product marketing teams, business management, legal, PR, media, compliance, sales, and other business functions. There will also be resources available to both leverage and manage to ensure delivery of successful results in a complex communications environment.

Job Responsibilities:

• Serve as a key strategic advisor to the global head of Digital and Design.
• Develop and execute against a communications plan with KPIs that aligns to both the business goals and the people agenda
• Develop a narrative for the business, that aligns with the broader Payments narrative
• Identify and track key performance metrics to report on results.
• Understand when and how to use communications tactics, including strategic messaging, town halls, all-hands and other in-person events, general talking points, crisis communications, blogs, etc., to align with business vision and objectives.
• Partner across the Payments Communications team and other stakeholder communications teams to deliver results that impact the business and the firm.
• Ensure effective communications, as needed, across the business and the firm.
• Build relationships with and coordinate across broader business/regional communications teams.

Required Qualifications, Capabilities, and Skills:

• 8+ years of recent experience in the Marketing & Communications field.
• Superior verbal, written, and interpersonal skills; strong editing skills; web knowledge/digital savvy.
• Proven ability to lead, influence, and align across cross-functional teams.
• Proven stakeholder management experience.
• Excellent organizational skills with the ability to multitask and prioritize high-volume, high-priority initiatives.
• Commitment to maintaining the firm’s high standards related to risk, compliance, and the Code of Conduct.
• High level of independence, energy, and integrity; demonstrates respect for a diversity of opinions and styles, and accepts accountability and responsibility.
• Flexibility to work outside of normal business hours depending on business needs.

Preferred Qualifications, Capabilities, and Skills:

• BA/BS degree in Communications, Marketing, or Journalism preferred.
• Experience within the Technology industry a plus.
• Solid understanding of technology organizations.
• Strong knowledge of corporate, internal and employee communications strategies, best practices, implementation, and execution.
• Expertise in Word, Excel, and PowerPoint. Additional software skills (Adobe, Acrobat Professional, Photoshop, HTML) are a plus.