IWC Boutique Assistant Store Manager

Ben Bridge Jeweler Inc; Bellevue (WA); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee merchandise discounts

Paid training

Job summary

Ben Bridge Jeweler invites an Assistant Store Manager to join the IWC boutique at Bellevue Square. This pivotal leader supports the Store Manager to drive sales, build a high-performing team, and deliver an extraordinary luxury client experience that reflects IWC Schaffhausen and Ben Bridge Jeweler values.

The ideal candidate brings proven leadership in luxury retail, a passion for client relationships, and the ability to execute business strategies while maintaining operational excellence.

Qualifications

• Minimum 5 years in luxury retail, watches, or related client-focused industry.
• Proven leadership or supervisory experience in coaching and developing teams.
• Track record of achieving sales goals and driving business performance.

Responsibilities

• Lead, motivate, and develop a high-performing sales team alongside the Store Manager.
• Drive boutique business plans, monitor KPIs, and implement action plans to improve results.
• Deliver concierge clienteling and luxury service reflecting brand values.
• Oversee daily operations, merchandising, inventory, and compliance with policies.

Skills

Luxury retail leadership

Sales leadership

Clienteling

CRM knowledge

Team development

Tools

CRM systems

Microsoft Office

Job description

Join our brand new IWC Shaffhausen Boutique team in our store in Bellevue Square. This store is owned and operated by Ben Bridge Jeweler with an IWC branded storefront and exclusively sells IWC timepieces.

Why Join Ben Bridge & IWC?

This is an opportunity to help lead one of the world's most respected luxury watch brands within a company renowned for exceptional customer service, team development, and a commitment to excellence. The Assistant Store Manager will play an integral role in driving boutique success while delivering extraordinary experiences to clients and colleagues alike.

Position Summary

The Assistant Store Manager plays a key leadership role in supporting the Store Manager in the successful operation of the IWC Boutique at Ben Bridge Jeweler, Bellevue Square. This position is responsible for helping drive sales performance, developing a high-performing team, and delivering an exceptional, luxury client experience that reflects the values and standards of both IWC Schaffhausen and Ben Bridge Jeweler.

The ideal candidate is an experienced luxury retail professional with strong leadership skills, a passion for client relationship building, and a proven ability to execute business strategies while maintaining operational excellence.

Key Responsibilities

Leadership & Team Development

• Partner with the Store Manager to lead, motivate, and develop a high-performing sales team.
• Foster a culture of excellence, accountability, and client-centric service.
• Coach, mentor, and train sales associates to enhance selling skills, product knowledge, and professional development.
• Assist in recruiting, onboarding, and retaining top talent.

Sales Leadership & Business Performance

• Support the development and execution of boutique business plans to achieve sales and profitability goals.
• Monitor and analyze key performance indicators (KPIs), identifying opportunities and implementing action plans to drive results.
• Contribute to client development initiatives, CRM strategies, and outreach efforts that strengthen customer loyalty and repeat business.
• Lead by example through active participation in selling and clienteling activities.

Client Experience

• Deliver exceptional personalized service while building long-term relationships with clients.
• Ensure every client interaction reflects the luxury standards and brand values of IWC Schaffhausen and Ben Bridge Jeweler.
• Support boutique hospitality initiatives and maintain a welcoming, elevated shopping environment.
• Resolve client concerns professionally and effectively to ensure customer satisfaction and loyalty.

Operations & Brand Standards

• Oversee daily boutique operations in partnership with the Store Manager, ensuring efficiency and compliance with company policies and procedures.
• Maintain visual merchandising standards and ensure the boutique presentation aligns with brand expectations.
• Assist with inventory management, stock organization, cycle counts, and merchandise replenishment.
• Coordinate vendor activities and ensure accurate completion of operational and compliance requirements.
• Monitor and maintain back-of-house organization and operational excellence.

Marketing & Community Engagement

• Assist in planning and executing client outreach campaigns, boutique events, and activation calendars.
• Support initiatives designed to increase client acquisition, retention, and market presence.
• Participate in local networking and community-building efforts that enhance brand awareness and drive boutique traffic.

Administrative Responsibilities

• Support reporting, performance tracking, and business analysis activities.
• Ensure accurate documentation and timely completion of operational and compliance-related paperwork.
• Assist with scheduling, communication, and other administrative responsibilities as assigned.

Qualifications

Required Experience

• Minimum of 5 years of experience in luxury retail, fine jewelry, watches, or a related client-focused industry.
• Previous leadership or supervisory experience demonstrated success in coaching and developing teams.
• Proven track record of achieving sales goals and driving business performance.

Skills & Competencies

• Strong leadership, interpersonal, and communication skills.
• Passion for luxury retail and exceptional customer service.
• Ability to analyze business metrics and develop actionable strategies.
• Demonstrated ability to build meaningful client relationships and drive customer loyalty.
• Strong organizational skills with attention to detail and operational excellence.
• Self-motivated, results-oriented, and capable of managing multiple priorities.
• Proficiency with CRM systems, retail technology, and Microsoft Office applications.

Physical Requirements

• Ability to lift and carry up to 25 pounds as needed.
• Ability to stand and walk for extended periods during scheduled shifts.
• Ability to bend, stoop, reach, and perform routine retail operational tasks.

Schedule Requirements

• Flexibility to work evenings, weekends, and holidays as business needs require.
• Availability to support special events, client functions, and promotional activities.

Range: $24-$28 per hour + monthly sales bonus based on individual sales and store performance

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

The full-time hourly schedule is designed to provide flex staffing during key events and peak selling times. You will be eligible for health and welfare benefits, in addition to sales bonus, monthly incentives and SPIFFs. Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, volunteer time and jury duty. Paid training includes certification from the Gemological Institute of America (following completion of one year service time). In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Aff…

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.