Full Time IWC Client Advisor

Ben Bridge Jeweler Inc; Bellevue (WA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health and welfare benefits

Sales bonus

Monthly incentives

SPIFFs

Employee merchandise discounts

Paid training

Paid time off

401(k) with company match

Job summary

Ben Bridge Jeweler Inc in Bellevue Square invites you to join the new IWC Shaffhausen Boutique as a Client Advisor. You will deliver unparalleled client experiences, act as an ambassador for IWC and Ben Bridge Jeweler, and help build lifelong relationships with watch enthusiasts.

The role emphasizes personal selling to achieve boutique sales targets, strong CRM activity, and collaboration with a small team to maintain the boutique's standards and service excellence.

Qualifications

• High School Diploma or equivalent required.
• 3 years of experience in sales or hospitality.
• Proficient in utilizing CRM technology for clientelling.

Responsibilities

• Provide personalized customer experience when hosting clients.
• Achieve turnover targets through effective sales of watches and related services.
• Identify and create sales opportunities within and outside the boutique through personal networks.
• Maintain CRM activity to cultivate lifelong client relationships.
• Deliver exceptional client service and act as a brand ambassador for IWC and Ben Bridge Jeweler.

Skills

Excellent communication

Sales-driven

Customer relationship management

Team player

Adaptable

Networking

Emotional intelligence

Bilingual advantage

Education

High School Diploma or equivalent

Higher education preferred

Tools

CRM software

Job description

Join our brand new IWC Shaffhausen Boutique team in our store in Bellevue Square. This boutique is owned and operated by Ben Bridge Jeweler with an IWC branded storefront and exclusively sells IWC timepieces. As a Client Advisor, you will deliver unparalleled client experiences, embodying the essence of IWC and Ben Bridge Jeweler. Our specialists are result driven individuals who will have access to industry best training and support on their employment Journey. They will represent the ideals, culture and ethics of our company while guiding, collaborating with and creating special moments for our lifelong clients

Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».

Role Overview

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving his/her personal sales targets as well as those of the boutique. He/she needs to act as an ambassador of IWC at all times with client satisfaction being his/her utmost goal.

Primary Duties:

• Provide personalized customer experience when hosting clients.
• Achieve and exceed turnover targets set by the manager through effective sales of watches and related services.
• Identify and create sales opportunities within and outside boutique environment leveraging personal networks to attract new clients.
• Continuously innovate to exceed client expectations and enhance their overall experience.
• Cultivate strong personal relationships with clients from diverse backgrounds and maintain these connections through meticulous CRM activities.
• Handle customer service requests promptly and professionally.
• Demonstrate comprehensive knowledge of IWC’s history, product offerings and partnerships as well as deep knowledge of the watch and luxury industries.
• Deliver exceptional client service to differentiate the boutique from competitors.
• Serve as a brand ambassador for IWC, both within and outside the boutique.
• Execute operational tasks with precision and attention to detail.
• Maintain the boutique according to global IWC visual merchandising standards.
• Collaborate closely with team members to support the overall organization of the boutique and foster teamwork.

Required Minimum Qualifications

• Minimum of High School Diploma or equivalent education; higher educationpreferred
• 3 years of experience in sales or hospitality
• Proficient in utilizing CRM technology for clientelling
• Collaborative team player.
• Excellent communicator with ability to cultivate strong networks.
• Resourceful in generating sales leads.
• Driven by results and exhibits a strong aptitude for sales.
• Demonstrates accountability, reliability and strong organizational skills in managing diverse tasks.
• Thorough understanding of client satisfaction and luxury experiences, with a keen awareness of etiquette and human behavior.
• Adaptable approach tailored to individual client needs.
• Open and outgoing personality that fosters positive interactions.
• Displays eagerness and enthusiasm for continuous learning and growth.
• Bilingual is a plus but not required.

Range: $22.00 - $24.00 per hour + monthly sales bonus based on store performance and individual sales

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

The full-time hourly schedule is designed to provide flex staffing during key events and peak selling times. You will be eligible for health and welfare benefits, in addition to sales bonus, monthly incentives and SPIFFs. Other benefits include employee merchandise discounts, paid training and paid time off, such as: vacation, holidays, volunteer time and jury duty. Paid training includes certification from the Gemological Institute of America (following completion of one year service time). In addition to our medical, dental and vision insurance, Ben Bridge Jeweler also offers a 401(k) plan with a company match.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Aff…?

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.