Hospitality and Guest Experience Specialist

Ben Bridge Jeweler Inc in; Bellevue (WA); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Employee discounts

Paid training

401(k) with match

Paid time off

Job summary

Ben Bridge Jeweler Bellevue is seeking a Hospitality and Guest Experience Specialist to deliver a warm, elevated experience for every guest. You’ll support client engagement, partner with sales, and ensure a seamless luxury shopping journey in a busy Bellevue store.

The role combines hospitality, client service, event support, admin tasks, and store operations to enhance the overall customer experience.

Qualifications

• High School Diploma or equivalent required; 2 years luxury hospitality or client-facing experience preferred.
• Experience in luxury retail environment is highly desirable; excellent interpersonal skills.

Responsibilities

• Greet guests and create a warm, luxury first impression.
• Support client engagement and transition between clients and sales staff.
• Provide beverages and hospitality services to guests.
• Assist with CRM data entry, scheduling, and inventory of hospitality supplies.
• Plan and assist in in-store events and community outreach.

Skills

Interpersonal skills

Customer service

Hospitality mindset

CRM experience

Multitasking

Professional appearance

Education

High School Diploma

Tools

CRM platforms

Salesforce

Job description

Hospitality and Guest Experience Specialist

Job Category: Sales

Requisition Number: HOSPI001828

• Full-Time
• On-site

Locations

Showing 1 location

Bellevue, WA 98004, USA

Description

We have been in business for over 110 years and we are proud to be a subsidiary of Berkshire Hathaway. Ben Bridge Jeweler has over thirty stores, across the United States. We are committed to serving our customers with a quality experience and jewelry that will be treasured for generations. Jewelry is more than just an adornment. It is a means of expression, love, personality, and history. Its meaning only grows with time. We don’t sell to a customer just once; we want to be their jeweler for life!

Ben Bridge Jeweler's store in Bellevue Square is seeking a Hospitality and Guest Experience Specialist to join our team.

Position Summary:

The Hospitality & Guest Experience Specialist serves as the first impression of Ben Bridge Jeweler, creating a warm, welcoming, and elevated experience for every guest who enters the store. This individual is responsible for delivering exceptional hospitality, supporting client engagement efforts, and partnering with the sales team to ensure a seamless luxury shopping experience.

The ideal candidate is energized by interacting with people, passionate about delivering personalized service, and committed to maintaining the high standards of excellence associated with the Ben Bridge brand. This role combines luxury hospitality, client service, event support, administrative responsibilities, and operational assistance to enhance the overall customer experience.

Job Duties:

Guest Experience & Hospitality

• Welcome and engage guests upon arrival, creating a positive and memorable first impression.
• Provide personalized introductions and transitions between clients and sales professionals.
• Offer beverages and hospitality services to ensure guest comfort throughout their visit.
• Manage guest flow and appointment scheduling to maximize service efficiency and client satisfaction.
• Maintain a luxury environment that reflects the values and standards of Ben Bridge Jeweler.

Client Service & Relationship Support

• Assist with guest inquiries and concerns in a professional, timely, and solution-oriented manner.
• Support clienteling initiatives by maintaining accurate guest profiles and CRM information.
• Help strengthen client relationships through follow-up communications, outreach efforts, and appointment coordination.
• Work closely with the sales team to ensure a seamless and personalized client journey.

Operations & Administrative Support

• Assist with CRM management, data entry, appointment tracking, and other administrative tasks.
• Order, organize, and maintain hospitality supplies and operational materials.
• Ensure refreshments, client amenities, and presentation areas remain fully stocked and impeccably maintained.
• Support reporting and other administrative duties as assigned by store leadership.
• Assist in maintaining the overall appearance and presentation of the sales floor.
• Support merchandising initiatives, display installations, and special promotional setups.
• Restock merchandise and supplies as needed while ensuring store standards are consistently maintained.
• Participate in maintaining an organized and professional store environment.

Events & Community Engagement

• Support the planning and execution of in-store events, client experiences, promotions, and community outreach activities.
• Assist with event preparation, guest coordination, hospitality, and follow-up activities.
• Serve as a brand ambassador during events and client engagements.

Qualifications:

• High School Diploma or equivalent required. Plus minimum of 2 years of experience in luxury retail, hospitality, customer service, concierge services, or a related client-facing role preferred.
• Experience working in a luxury environment is highly desirable.
• Exceptional interpersonal and communication skills with a genuine passion for hospitality.
• Ability to build rapport quickly and create meaningful guest connections.
• Professional, polished appearance and demeanor consistent with a luxury retail environment.
• Strong organizational skills with excellent attention to detail.
• Ability to multitask and remain composed in a fast-paced setting.
• Proficiency with Microsoft Office applications and CRM platforms; Salesforce experience is a plus.
• Self-motivated team player with a positive attitude and customer-first mindset.
• Knowledge of luxury jewelry, watches, and premium brands is preferred.

Working Standards and Expected Schedule:

• Flexible availability, including evenings, weekends, and holidays is a must.
• Availability for special events, client appointments, and peak selling periods is required.
• Ability to lift and carry up to 40 pounds when necessary.
• Ability to stand, walk, bend, stop, reach, and move throughout the sales floor for extended periods.
• Ability to perform duties associated with event setup, merchandising, stocking, and hospitality services.

Range: $19.00 - $23.00 per hour

Fluctuations in the job market may necessitate adjustments to pay ranges. Final pay determinations will depend on various factors, including, but not limited to experience levels, knowledge, skills, and abilities.

This position offers benefits that include employee merchandise discounts, paid training, Employee Assistance Program and paid time off, such as: vacation, sick, holidays, bereavement and jury duty. Our benefits program includes medical, dental and vision insurance, flexible savings accounts, company paid life insurance, STD and LTD as well as voluntary programs such as pet insurance and supplemental life insurance. Additionally, Ben Bridge Jeweler offers a 401(k) plan with a company match. For this location a deeply discounted monthly ORCA card is available.

Ben Bridge Jeweler is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender identity, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by applicable law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.