ITSS Test Automation

Intone Inc; Oakland (CA); On-site; USD 140,000 - 170,000; Full time

Job summary

Intone Inc seeks a Test Automation/AI Solutions Lead for a 9-month contract in Oakland, CA. You will advance AI-enabled SDLC practices, develop AI agents and automation solutions, and support three priority efforts within security and governance controls.

You will communicate with stakeholders, coach teams, and expand RPA/hybrid automation. The role emphasizes hands-on test automation, AI design from concept to production, and reusable enterprise patterns to improve delivery quality and

Qualifications

• Bachelor's degree in a technical discipline or equivalent enterprise experience.
• 3+ years hands-on experience designing/building test solutions and automation.
• Experience designing AI agents/workflows using enterprise AI tools.
• Experience integrating AI/automation in enterprise apps via REST, JSON, SQL, scripting, orchestration.

Responsibilities

• Design and build test solutions, plans, dashboards, and automation strategies.
• Design AI agents and AI-enabled workflows and automation solutions.
• Apply prompt engineering, RAG, embeddings, and evaluation techniques for reusable patterns.
• Integrate AI/automation into enterprise apps using REST, JSON, SQL, scripting, and orchestrations.
• Support SDLC activities: requirements, design docs, test case generation, automated testing, deployment, incident analysis.
• Maintain security, access controls, data privacy, and production support.
• Communicate with stakeholders, coach teams, and drive practical adoption of automation/AI.

Skills

Test Automation

AI Solutions

REST APIs

SDLC

Prompt Engineering

RAG

Embeddings

AI Evaluation

Security & Privacy

Communication

Education

Bachelor's degree (CS/IS/Engineering)

Tools

JIRA

ServiceNow

Microsoft Copilot

Claude

OpenAI

Azure AI

Automation Anywhere

Power Automate

TestComplete

Job description

We are seeking a Test Automation/AI Solutions Lead for a 9-month contract role based in Oakland, California. In this hands‑on position, you will provide dedicated technical support across three priority efforts: FICA redesign, Conversational AI, and RPA. You will advance test automation and AI‑enabled SDLC practices, develop Conversational AI solutions from design through production support, and expand RPA and hybrid automation capabilities. This shared resource role will improve delivery quality and efficiency, establish reusable enterprise patterns, and reduce one‑off solutions while operating within established security, privacy, data‑handling, and responsible AI controls.

Responsibilities

• Design and build test solutions, test plans, dashboards, management frameworks, and automation strategies
• Design and build AI agents, AI‑enabled workflows, and automation solutions using enterprise AI tools
• Apply prompt engineering, retrieval‑augmented generation (RAG), embeddings, tool use, and AI evaluation techniques to develop reusable prompt and agent patterns
• Integrate AI and automation into enterprise applications and workflows using REST APIs, JSON, SQL, scripting, and workflow orchestration
• Support full SDLC activities, including requirements analysis, design documentation, test case generation, automated testing, deployment support, and incident/problem analysis
• Implement and maintain enterprise security, access controls, data privacy, responsible AI practices, logging, monitoring, and production support
• Communicate clearly with technical and non‑technical stakeholders, coach teams, and drive practical adoption of automation and AI solutions

Qualifications

• Required
  • Minimum of 3 years of hands‑on experience designing and building test solutions and related test plans, dashboards, management frameworks, and automation
  • Hands‑on experience designing and building AI agents, AI‑enabled workflows, and automation using ChatGPT or comparable enterprise AI tools
  • Practical knowledge of prompt engineering, retrieval‑augmented generation (RAG), embeddings, tool use, AI evaluation techniques, and reusable prompt/agent patterns
  • Experience integrating AI and automation into enterprise applications and workflows using REST APIs, JSON, SQL, scripting, and workflow orchestration
  • Experience supporting SDLC activities, including requirements, design documentation, test case generation, automated testing, deployment support, and incident/problem analysis
  • Knowledge of enterprise security, access controls, data privacy, responsible AI, logging, monitoring, and production support practices
  • Ability to communicate clearly with technical and non‑technical stakeholders, coach teams, and influence practical adoption of automation and AI
  • Bachelor's degree in computer science, Information Systems, Engineering, or a related technical discipline, or an equivalent combination of education and directly relevant enterprise experience
• Preferred
  • Working knowledge of JIRA and ServiceNow, including native AI capabilities and process automation use cases
  • Experience with enterprise AI platforms such as Microsoft Copilot, Claude, OpenAI, or Azure AI
  • Experience with automation/testing platforms such as Automation Anywhere, Power Automate, or TestComplete
  • Familiarity with complex enterprise environments such as PeopleSoft, Salesforce, Oracle, ServiceNow, and JIRA
  • Knowledge of agile delivery, DevOps, enterprise architecture, and change management practices
  • Experience establishing AI governance, observability, evaluation, monitoring, prompt catalogs, agent templates, playbooks, or reference architectures