ITSM Service Transition Lead (Remote-Eligible)

Texas Health and Human Services

Austin (TX)

On-site

USD 102,000 - 106,000

Full time

5 days ago

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Benefits offered by this job

100% paid employee health insurance

Defined benefit pension plan

Generous time off benefits

Career advancement opportunities

Job summary

Texas Health and Human Services Commission in Austin seeks an ITSM Service Transition Manager to drive ITIL-aligned improvements for service delivery. You will lead requirements sessions, collaborate with IT teams and business units, and promote continual service improvement across ITSM platforms and processes.

Qualifications include a bachelor's degree in IT or related field, ITSM experience with ServiceNow/BMC Helix/Cherwell, and strong stakeholder communication.

Qualifications

Bachelor's degree in Information Technology, Business Administration, or related field.
Hands-on ITSM experience and knowledge of ITIL best practices.
Experience with ITSM platforms such as ServiceNow, BMC Helix, or Cherwell.

Responsibilities

Serve as primary contact for ITSM initiatives and translate business needs into ITIL-aligned changes.
Lead cross-functional sessions and ensure alignment of ITSM with service delivery goals.
Analyze metrics to recommend continual service improvement and risk reduction.

Skills

Excellent communication

Stakeholder management

Problem solving

Cross-team collaboration

Time management

Education

Bachelor's degree in Information Technology

Business Administration or related field

Tools

ServiceNow

BMC Helix

Cherwell

Job description

Qualifications include a bachelor's degree in IT or related field, ITSM experience with ServiceNow/BMC Helix/Cherwell, and strong stakeholder communication.

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