ITSM Process Leader: Drive ITIL Excellence & ServiceNow

iSpace, Inc.; Los Angeles (CA); Hybrid; USD 115,000 - 145,000; Full time

Job summary

iSpace, Inc. in Los Angeles, Nashville or New York City is seeking a Process Owner for IT Service Management on an 8-9 month hybrid contract.

You will define and deliver ITIL-driven IT services that align with business needs, using ServiceNow to implement best practices across the organization. Responsibilities include shaping incident, change, problem and service request processes; managing CMDB governance; creating metrics and dashboards; and driving continual improvement with global

Qualifications

• Expert knowledge of ITIL framework and have managed transformation and ongoing operations of Service Management processes.
• Strong ability to design and govern ITSM processes with a user-centric approach and automation.

Responsibilities

• Define / develop / enhance / document / implement / govern ITIL processes including Incident, Change, Problem, and Service Request Management.
• Collaborate with Technology teams to define service catalogs and performance metrics.
• Establish / Monitor / Track KPIs and SLAs and take actions for non-conformance.

Skills

ITIL expertise

Process governance

Stakeholder mgmt

User-centric design

Data analytics

Tools

ServiceNow

Job description

iSpace, Inc. in Los Angeles, Nashville or New York City is seeking a Process Owner for IT Service Management on an 8-9 month hybrid contract.

You will define and deliver ITIL-driven IT services that align with business needs, using ServiceNow to implement best practices across the organization. Responsibilities include shaping incident, change, problem and service request processes; managing CMDB governance; creating metrics and dashboards; and driving continual improvement with global