ITSM Performance & Change Analyst

22nd Century Technologies Inc.; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Job summary

22nd Century Technologies, Inc. (TSCTI) is seeking an ITSM analyst to support incident, change, and configuration management in an enterprise hosting environment.

You will track and report service performance and coordinate with technical teams to ensure accurate execution and documentation. The role requires hands-on experience with ITSM processes, ITIL-aligned practices, and strong troubleshooting, documentation, and communication skills to maintain compliant systems and deliver timely

Qualifications

• Hands-on experience performing ITSM core responsibilities in an enterprise IT environment.
• Ability to work independently while coordinating across engineering, operations, service management, and program teams.
• Strong troubleshooting, documentation, communication, and follow-through in structured change/compliance environments.

Responsibilities

• Tracks and reports service performance.
• Coordinates with technical teams to ensure accurate execution and documentation.
• Supports CAB/ERB activities and ITIL-aligned ITSM practices.

Skills

ITSM Processes

ITIL Alignment

Service Performance Tracking

Documentation & Reporting

Change Management

Job description

22nd Century Technologies, Inc. (TSCTI) is seeking an ITSM analyst to support incident, change, and configuration management in an enterprise hosting environment.

You will track and report service performance and coordinate with technical teams to ensure accurate execution and documentation. The role requires hands-on experience with ITSM processes, ITIL-aligned practices, and strong troubleshooting, documentation, and communication skills to maintain compliant systems and deliver timely