Senior BMC Platform Engineer

22nd Century Technologies Inc.; Washington (District of Columbia); On-site; USD 105,000 - 140,000; Full time

Job summary

22nd Century Technologies, Inc. seeks an experienced ITSM administrator to lead the administration and optimization of the BMC ITSM platform, including CMDB, asset, and change management in an enterprise hosting environment.

The role requires hands-on configuration, integration, and data management, with a strong focus on ITIL processes, reporting, and analytics to support large-scale service delivery.

Qualifications

• Experience supporting enterprise ITSM platforms, including CMDB, asset, and change management.
• Familiar with ITIL processes, system integration, and reporting/analytics in large-scale environments.
• Ability to configure workflows and integrate with enterprise systems.

Responsibilities

• Leads administration and optimization of the BMC ITSM platform, including CMDB, asset, and change management; configures workflows, maintains data integrity, and integrates with enterprise systems.
• Supports ITSM processes, including change management and CAB/ERB coordination, ensuring accurate configuration tracking and documentation.
• Performs troubleshooting, implements enhancements, and supports automation to improve platform efficiency and service delivery. Supporting Deliverables: D-ITSM-01 and D-ITSM-02. D-ITSM-03 and D-TEC-06. D-TEC-03 and D-RE-01.

Skills

BMC Remedy/Helix ITSM

CMDB

Asset management

Change management

ITIL processes

Tools

BMC Remedy/Helix

Job description

• Leads administration and optimization of the BMC ITSM platform, including CMDB, asset, and change management.
• The role works in an enterprise hosting environment and requires practical capability in experience supporting enterprise itsm platforms (e.g., bmc remedy/helix), including cmdb, asset, and change management modules. skilled in platform configuration, integration, data management, and workflow automation. familiar with itil processes, system integration, and reporting/analytics within large-scale enterprise environments.

Roles and responsibilities:

• Leads administration and optimization of the bmc itsm platform, including cmdb, asset, and change management; configures workflows, maintains data integrity, and integrates with enterprise systems.

What You Will Be Responsible For:

• configures workflows, maintains data integrity, and integrates with enterprise systems.
• supports ITSM processes, including change management and CAB/ERB coordination, ensuring accurate configuration tracking and documentation.
• performs troubleshooting, implements enhancements, and supports automation to improve platform efficiency and service delivery. Supporting Deliverables: D-ITSM-01 and D-ITSM-02. D-ITSM-03 and D-TEC-06. D-TEC-03 and D-RE-01.

Core Skills You Need on Day One:

• Experience supporting enterprise ITSM platforms (e.g., BMC Remedy/Helix), including CMDB, asset, and change management modules. Skilled in platform configuration, integration, data management, and workflow automation. Familiar with ITIL processes, system integration, and reporting/analytics within large-scale enterprise environments. Roles and Responsibilities: Leads administration and optimization of the BMC ITSM platform, including CMDB, asset, and change management
• configures workflows, maintains data integrity, and integrates with enterprise systems
• supports ITSM processes, including change management and CAB/ERB coordination, ensuring accurate configuration tracking and documentation
• performs troubleshooting, implements enhancements, and supports automation to improve platform efficiency and service delivery. Supporting Deliverables: D-ITSM-01 and D-ITSM-02. D-ITSM-03 and D-TEC-06. D-TEC-03 and D-RE-01

How the Role Operates:

• Use ITIL-aligned ITSM processes for incidents, changes, configuration tracking, approvals, and operational documentation.
• Keep system/configuration records, technical documentation, status information, and implementation details accurate and current.

What Success Looks Like:

• Systems and services remain stable, supportable, documented, and compliant with operational standards.
• Incidents and technical issues are diagnosed efficiently, root causes are addressed, and recurring problems are reduced.
• Changes, patches, provisioning, maintenance, and onboarding activities are executed accurately through approved processes.

Deliverables You Will Support

Your responsibility:

Provide accurate operational/technical inputs, maintain supporting records, and complete assigned sections or artifacts early enough for internal quality review and Government submission.

• D-ITSM-01 – CMDB Accuracy Report: Report CMDB audit results, data-accuracy metrics, discrepancies, and remediation actions needed to maintain accurate configuration-item inventory. Timing: First day of each quarter.
• D-ITSM-02 – Change Management Process Report: Report RFC volume, change success rate and trends, and include ERB/CAB meeting minutes. Timing: First day of each month.
• D-ITSM-03 – ITSM Process Documentation: Maintain documented processes and SOPs for asset, configuration, and change management. Timing: Initial delivery 90 days after award; update as required.
• D-TEC-06 – Technical Documentation Library: Create and continuously maintain SOPs, configuration guides, and system-administration documentation reflecting the current environment. Timing: Initial delivery 60 days after award; continuously maintained.
• D-TEC-03 – Monthly System Performance & Availability Report: Provide system health, availability, SLA uptime, CPU/memory/storage trends, capacity forecasts, and service interruption summaries. Timing: Monthly, as agreed upon award.
• D-RE-01 – Quarterly Operational Improvement Roadmap: Identify the top five chronic operational issues/toil and define systematic improvements to eliminate them. Timing: First day of each quarter.

Candidate Profile:

• Hands-on experience performing the core responsibilities and using the technologies/processes identified above in an enterprise IT environment.
• Able to work independently on assigned activities while coordinating effectively across engineering, operations, service management, and program teams.
• Strong troubleshooting, documentation, communication, and follow-through skills; comfortable working in structured change and compliance environments.

About Our Company:

22nd Century Technologies, Inc. (TSCTI) is a leading IT Services Integrator and Workforce Solutions provider, serving the public and private sectors since 1997. As a Certified National Minority Business Enterprise (MBE), TSCTI has built a nationwide workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), supporting clients across all 50 U.S. states, Canada, and Mexico.

With 14 regional offices and headquarters in McLean, Virginia, TSCTI delivers mission-critical technology, workforce, and managed services solutions across Federal, Department of Defense (DoD), State, Local, Education, Healthcare, and Commercial markets.

TSCTI supports 500+ Federal projects and 160 DoD contracts, serving 14 of the 15 Federal Executive Departments and 37 additional Federal agencies. Our Federal capabilities span IT modernization, cybersecurity, cloud, digital transformation, infrastructure, application development and modernization, managed services, and workforce solutions

TSCTI supports government and educational organizations nationwide, with 350+ SLED projects, serving all 50 states, 98 counties, 105 cities, 92 quasi-government organizations, and 37 school districts. Our services support critical areas including public safety, healthcare, education, transportation, justice, human services, finance, cybersecurity, and digital transformation.

TSCTI has significantly expanded its private-sector presence and currently supports 80+ Fortune 500 and other commercial clients, providing technology, digital transformation, cloud, cybersecurity, infrastructure, managed services, and workforce solutions.

Commercial:

TSCTI has significantly expanded its private-sector presence and currently supports 80+ Fortune 500 and other commercial clients, providing technology, digital transformation, cloud, cybersecurity, infrastructure, managed services, and workforce solutions.

Quality, Security & Compliance:

Our delivery organization follows mature, industry-recognized processes and certifications, including CMMI Level 3 for Development and Services, ISO 9001, ISO 20000, and ISO 27001, supporting our commitment to quality, security, reliability, and operational excellence.

Awards & Recognition:

TSCTI has been recognized for business growth, technology excellence, customer service, diversity, and workplace excellence, including recognition by Forbes as a Best Company to Work For, America's Best Large Employers, America's Greatest Workplaces for Diversity by Newsweek, Inc. 5000 recognition, CRN Fast Growth 150, CRN Solution Provider 500, NVTC Tech 100, CIO Review, Virginia Values Veterans (V3), and recognition from the State of Maryland for Outstanding Services during the 2020 Presidential Election

Today, TSCTI combines technology, cybersecurity, AI and innovation, digital transformation, cloud, IT infrastructure, managed services, and workforce solutions to help government agencies, businesses, and communities solve complex challenges and deliver better outcomes. TSCTI's current portfolio represents $3B+ in award value and a growing nationwide presence

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.