ITSD - Business Systems Analyst I

Pima County; United States; On-site; USD 57,637 - 69,160; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid vacation

Education reimbursement up to $5,250

Job summary

Pima County is seeking a Business Systems Analyst to provide business process analysis and project management support within court technology. The role involves analyzing and documenting systems with project teams, providing training for judicial staff, performing software testing, and developing user manuals.

The incumbent must possess strong project management, analytical, and communication skills, demonstrating the ability to engage with various stakeholders effectively. Comprehensive benefits, including a tuition reimbursement program, are offered.

Qualifications

• Ability to lead multiple activities and projects, including tracking deadlines.
• Proficiency in developing use cases and test plans.
• Strong communication skills for diverse audiences.

Responsibilities

• Analyze current business processes for improvement opportunities.
• Draft software requirement specifications.
• Coordinate project management duties for system developments.

Skills

Project management skills

Business process analysis

Excellent communication skills

Analytical skills

Education

Valid Arizona Driver's License

Job description

Job Description Summary

Provides business systems process analysis, project management, training, and quality assurance services in support of court technology. Duties include analyzing and documenting business processes and systems with project teams to elicit and document current and future functional requirements, providing in-person support and training to judicial staff, performing software application testing and functional validations, and developing training materials on court software applications.

This classified position reports to the Manager, Business Systems Analysis & Reporting. The incumbent performs duties under general supervision and has no supervisory responsibilities. Salary range is $57,637.00 to $69,160.00. Location: 240 N. Stone, Tucson, AZ (on-site).

Essential Duties

• Conduct analysis of current business procedures and processes to identify improvement opportunities or align technology and practices to business changes.


• Participate in meetings and lead process mapping and requirements sessions with business owners to understand policies, work procedures, and operational methods and translate those into functional specifications.


• Perform analysis of business processes and business-to-system procedures in support of software development projects.


• Provide in-person services to judicial staff in support of the VIP service-delivery program for onboarding and in response to service tickets.


• Evaluate information systems and operating procedures for efficiency, accuracy, and security.


• Review current documentation of procedures and interact directly with customers to determine current, undocumented practices and processes, and validate user requirements.


• Document data needs such as customer objectives, workflow, decision-making junctions, areas of redundancy in information flow, employee roles, assumptions, and statistical data on the work performed.


• Develop new approaches to performing work, including where technology and software can support new requirements.


• Write software requirement specifications in support of recommendations, user needs, and program functions.


• Perform project management duties for new system developments/implementations or changes to existing systems or applications, including identification and management of tasks and task assignment to other team members.


• Determine and recommend improvements in current operating standards and implementation of system changes.


• Develop use cases, test plans, and criteria, and perform quality control analysis on applications, including integration between the software, business processes, and partner systems.


• Develop customer documentation, including quick reference guides, user manuals, and training materials in a variety of formats.


• Participate in the planning, development, scheduling, and delivery of training for court systems.


• Coordinate the bundling and scheduling of code migration changes.

Additional Responsibilities/Duties

• Respond to help desk tickets as assigned.


• Perform case management system security administration duties.


• Participate in special project initiatives.


• Perform other related duties and projects as assigned.

Required Qualifications and Skills

• Project management skills to plan, coordinate, and lead multiple activities and projects, including tracking deadlines and results.


• Skills developing comprehensive use cases and test plans and performing and coordinating software regression testing.


• Skills performing business process analysis and creating business requirements documentation.


• Excellent overall communication skills verbally, in written form, and in delivering presentations.


• Ability to communicate effectively with a wide variety of users, including judges, court management, and other team members and stakeholders.


• Ability to work independently and in a team environment.


• Analytical skills to effectively complete issue identification, resolution, and to thoroughly document complex system functionality and data flow models.


• Ability to translate new or modified business needs and requirements from the user community to other IT resources.


• Ability to create agendas, lead meetings, and follow-up on action items.


• Ability to provide support for application and system security, create, modify or disable user accounts; verify user security levels, and generate security reports.

Must have a valid Arizona Driver's License at time of appointment. Physical/sensory items: typically performing duties in a court environment and may lift materials and/or equipment 20 lbs or less. Occasional after-hours and weekend hours are required to support system implementations and deployments.

Benefits

The Arizona Superior Court in Pima County and the Pima County Juvenile Court Center offer the same benefits as other Pima County employees, including medical, dental, life insurance, flexible spending accounts, paid vacation, and sick leave. Mandatory retirement plan participation is required for all eligible employees. Additional benefits include an education reimbursement program up to $5,250 per calendar year for tuition, books, and fees, and potential student loan forgiveness under the Public Service Loan Forgiveness Program.

Equal Opportunity Employment

We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, national origin, age, genetic information, disability, protected veteran status, political interest, or any other characteristic or category protected by local, state, or federal law.