ITS Technician - $2,000 Sign-On Bonus

TAPCO (Traffic and Parking Control Co., LLC); Appleton (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid holidays

Paid vacation

Parental leave

401K with employer match

PPE provided

Short-term disability

Health insurance

Vision insurance

Dental insurance

Company events

Safety committee

Job summary

TAPCO (Traffic and Parking Control Co., LLC) is seeking a skilled ITS Technician to maintain, install, and troubleshoot Intelligent Transportation Systems. You will work with traffic signals, signs, cameras, and network gear, coordinating with contractors and training users. A background in electronics, networking, and fiber optics is preferred.

Role involves multi-day travel, after-hours support, and field reports. TAPCO offers solid pay based on experience and a comprehensive benefits package.

Qualifications

• Associate degree in electronics or equivalent hands-on experience.
• 2 years of field service and troubleshooting experience.
• Proficient with DC/AC power principles and component testing.
• PC literacy: Windows, Office, files, email, time sheets.
• Ability to configure equipment and IP networks.
• Experience with fiber optic networks: install/splice/terminate/test.
• Proficient with hand/power tools and working on ladders/outdoors.
• Valid driver’s license and clean driving record.
• Willingness to travel multi-day overnight.
• Availability for after-hours work and high-stress environments.

Responsibilities

• Install, maintain, and repair electronic, computer, and network systems.
• Safely operate related tools and equipment.
• Operate computer systems and software for TPS/TMS.
• Provide technical phone support to customers and partners.
• Troubleshoot equipment down to board level.
• Maintain accurate field reports and records.
• Communicate effectively with stakeholders.
• Implement software/firmware changes and configure TAPCO devices.

Skills

Field service

Troubleshooting

Networking

IP network configuration

Computer literacy

Fiber optics

Safety-conscious

Customer support

Education

Associate degree in electronics

Tools

Hand tools

Power tools

Bucket truck

Job description

*Please note - The pay rate will be based on experience*

Sign Bonus:

Sign-on bonuses are paid in installments: (a) $1,000 after successful completion of 90 days of continuous employment; (b) remaining balance after successful completion of 180 days. Employment must be active and in good standing on payout dates.

What TAPCO has to offer you:

• 10 Paid Holidays
• Paid Vacation and Personal Time
• Four Weeks of Paid Parental Leave with no waiting period
• 401K Plan with Generous Employer Match and fully vested from day one
• Company-Funded PPE
• Company-Funded Short-Term Disability
• Health, Vision, and Dental insurance
• Quarterly Company Events and Lunches
• Have a say in TAPCO Happenings by joining the Fun or Safety Committee.

What you will accomplish as an Traffic Systems Technician at TAPCO:

We are seeking a skilled ITS Technician to join our team responsible for the maintenance, installation, and troubleshooting of Intelligent Transportation Systems. The successful candidate will play a key role in ensuring the efficiency, safety, and reliability of traffic management systems, including traffic signals, dynamic message signs, cameras, network equipment and other ITS infrastructure. This position will work with contractors to install new devices, train users how to operate them, as well as perform periodic maintenance of all types of Intelligent Transportation Systems and TAPCO Made products. A background in computers and networking, AC/DC electrical systems and fiber optics is preferred.

Essential Duties and Responsibilities:

• Perform installation, maintenance, and repairs to a wide variety of electronic, computer, communication, network and other systems.
• Safely operate related tools and equipment.
• Operate related computer systems and software.
• Provide technical phone support to customers, contractors, distributors and TAPCO employees.
• Troubleshoot and repair equipment including diagnosing electronic failures to the board level.
• Maintain accurate records and prepare field reports.
• Communicate effectively; establish and maintain effective working relationships with other employees, contractors, and customers.
• Implement and manage software and firmware changes. Installing new software and hardware onto various devices such as PCs and proprietary hardware. Familiarity with configuration and operation of software programs that control products serviced by TAPCO.

• Potential to travel outside the state of Wisconsin

Required Knowledge/Skills/Ability:

• Associate's degree in electronics, or consummate on-the-job experience.
• Two years of industry experience in field service and troubleshooting.
• Good working knowledge of electronic, electromechanical and electrical power principles to include testing of components in DC and AC circuits.
• Computer knowledge/skills: PC literate (past and current Windows desktop OS, Microsoft Office, uploading and downloading files, software installation, administrative, e-mail & time sheets).
• Must be proficient in using a computer to configure equipment, including control boards, routers, switches, and other components of an IP network.
• Experience Working with Fiber Optic networks: Including troubleshooting, installing, splicing, terminating and testing of Fiber Optic Networks.
• Proficiency with hand and power tools; ability to work on ladders; operate a bucket truck and in outdoor environments under varying weather conditions.
• Possess and maintain a valid Driver’s License and a satisfactory driving record.
• Must be able to frequently drive to customer sites, including multi-day overnight travel.
• Ability to work outside regularly scheduled hours to meet operational needs and to respond to after-hours emergency calls as required.
• Ability to work in high-stress/high visibility environments with minimal supervision.

About Us:

At TAPCO, our mission is to enhance transportation and personal safety in our communities through innovative solutions and products. We are driven to save lives! Are you looking for a career where you can earn a great wage based on experience and performance, your contributions are recognized, and you will have growth potential? Then choose TAPCO!

As an EEO Employer, including Veterans and Individuals with Disabilities, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran or disability status or other acceptable taglines in all printed employment advertisements.