ITS Field Technician

Quarterhill Inc.; Virginia (MN); On-site; USD 77,366,016 - 94,558,464; Full time

Benefits offered by this job

Health and Dental plans

Retirement plans

EFAP (Employee and Family Assistance)

Employee referral program

Employee Stock Purchase Program (ESPP)

Job summary

Quarterhill Inc. is seeking an ITS Field Service Technician to install and repair intelligent transportation systems for clients across the United States.

The role requires rotating shifts, extensive travel, and overtime, with coverage of a Virginia territory. Under the direction of the Field Service Manager, you will train customers, document work in our web-based reporting tool, and collaborate with Engineering, Support and Operations to resolve issues.

Qualifications

• Degree or certificate in electronics technology or equivalent work experience.
• Must possess a valid passport and be able to travel throughout the region.
• Must pass a DOT Medical exam bi-annually.
• Valid Driver's License with a clean driving record.

Responsibilities

• Install and repair ITS for clients across the US.
• Travel across Virginia region as part of territory coverage.
• Assist in onsite integration, testing, and setup of equipment.
• Maintain on-site records and report using web-based service tool.
• Coordinate with other teams (Support, Engineering, Sales, etc.) to resolve technical issues.

Skills

Customer service

Communication

Computer literacy

Education

Electronics technology degree/certificate

Tools

Basic hand tools

Multimeter

Soldering iron

Crimping pliers

Drills

Grinders

Job description

Overview

An ITS Field Service Technician is critical to helping us provide outstanding customer service and technical solutions in a team environment. Under the direction of the Field Service Manager, the Field Service Technician is responsible for installing and repairing Intelligent Transportation Systems (ITS) for various clients throughout the US. Rotating shifts, extensive travel and overtime hours are required. This position will cover a geographic territory in the state of Virginia.

Responsibilities

Customer Service Excellence

• Maintain client relations by communicating with and training customers on the use of deployed systems.
• Work with people from other areas of the company (ex. Technical Support, Engineering, Sales, Manufacturing, etc.) to resolve any technical, design or functional issues.
• Provide unparalleled solutions-based service excellence during all interactions with others
• Provide accurate and detailed record-keeping for service work performed, in Quarterhill's standard format including on-site record and electronic reporting. (a web-based service ticket reporting tool).

Technical Solutions

• Assist in the installation and integration of new and replacement equipment as required.
• Integration of roadside electronics, specialized testing, calibrations, and set-up of various parameters through software menu.
• Provide routine maintenance and emergency service work to installed equipment as outlined in the service contracts.
• Post-installation drawing and specification reviews for site compliance verifications and corrections may be required.

Safety & Quality

• Adhere to Corporate safety and quality policies.
• Maintain company vehicles to ensure excellent working conditions, cleanliness and adhere to regular maintenance schedule.
• Supervision of in-road and roadside civil construction activities.
• Supervise subcontractors to ensure installations, repairs and service are performed in accordance with Quarterhill standards.

This list of responsibilities might not cover everything you'll end up doing.

Qualifications

Education & Experience

• Degree, Diploma or Certificate in electronics technology and/or equivalent work experience.
• Mechanically inclined with the ability to operate basic hand tools such as grinders, drills, meters crimping pliers, screwdrivers, soldering irons, and wrench.
• Must possess a valid passport and be able to travel throughout the region.
• Have a valid Drivers’ License with a clean driving record, this is a condition of employment.
• Required to pass a DOT Medical exam bi-annually.

Computer Skills

• General knowledge of software and hardware applications with a focus on Linux/Unix & Microsoft Windows-based environment.
• Ability to work with Microsoft Office 365 (Excel, Word, Outlook, Teams etc.).
• Ability to troubleshoot and analyze hardware and system operation problems using tools of the trade.

Other Attributes

• Excellent work record of self-motivation, judgment, productivity, and safety.
• Ability to work with minimal supervision in a demanding environment.
• Excellent verbal and written communication skills.
• Strong customer service skills.
• Self-motivated with good organization and time management skills.
• Ability to lift 65 lbs.
• Work outdoors, in all weather for extended periods of time.

Benefits

• Paid days off (i.e. vacation, sick days, bereavement leave)
• Health and Dental plans
• Retirement plans
• Employee and Family Assistance Program (EFAP)
• Employee referral program
• Employee Stock Purchase Program (ESPP)

Hourly Range: $27.00 - $33.00

We welcome applicants from all backgrounds, regardless of race, color, religion, sex, veteran status, sexual orientation, gender identity, national origin, age, or disability or any other protected characteristics in accordance with applicable federal, state/provincial, and local laws. We're committed to creating a workplace where everyone feels valued and respected.