ITOPS Engineer – Logistics & Shipping

CrackaJack Digital Solutions LLC; Houston (TX); Hybrid; USD 82,656 - 151,536; Part time

Job summary

CrackaJack Digital Solutions LLC in Houston is seeking an experienced ITOPS Engineer to support mission-critical logistics and shipping applications. This contract role requires deep expertise in IT operations, observability, and cloud infrastructure to ensure performance and reliability.

You will work across Dynatrace, Power BI, AIOps, and cloud platforms, collaborating with stakeholders to triage incidents, optimize systems, and drive RCA improvements.

Qualifications

• 8+ years of experience in IT operations, SRE, or a related field.
• Experience with Dynatrace, Power BI, AIOps, and cloud infrastructure is required.
• Strong knowledge of incident management, RCA, and ITSM processes.

Responsibilities

• Support mission-critical logistics and shipping applications.
• Triage incidents, perform RCA, and drive observability improvements.
• Collaborate with stakeholders and cross-functional teams to optimize systems.

Skills

IT Operations & SRE

Power BI

Power Query

DAX

SQL Server

Azure SQL

Power Apps

Power Automate

Dynatrace

AIOps

Root Cause Analysis

ServiceNow ITSM

Azure Cloud

AWS Cloud

Kubernetes

Linux

Windows

Networking Fundamentals

Automation

Observability

Performance Optimization

Stakeholder Management

Communication Skills

Job description

Location: Houston, TX (Onsite/Hybrid) Employment Type: Contract Experience: 8+ Years

We are looking for an experienced ITOPS Engineer with strong expertise in IT Operations, Dynatrace, Power BI, AIOps, and Cloud Infrastructure to support mission-critical logistics and shipping applications.

Key Skills

• IT Operations & Site Reliability Engineering (SRE)
• Power BI, Power Query, DAX & SQL Server / Azure SQL
• Power Platform (Power Apps & Power Automate)
• Dynatrace (APM, RUM, Synthetic Monitoring & Davis AI)
• AIOps, Incident Management & Root Cause Analysis (RCA)
• ServiceNow (ITSM / CMDB)
• Azure / AWS Cloud Monitoring & Kubernetes
• Linux, Windows & Networking Fundamentals
• Automation, Observability & Performance Optimization
• Strong Stakeholder Management & Communication Skills

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