ITM Teller - Bonus Eligible & Member-First Banking

Teachers Federal Credit Union; Hauppauge (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

401(k) company match

Dental & Vision covered

Tuition reimbursement

Job summary

Teachers Federal Credit Union in Hauppauge, NY is seeking a front-line member service associate to process routine financial transactions, greet members, and provide information about credit union products and services.

The role involves balancing a virtual cash drawer, verifying identities, cross-selling products, and maintaining security of sensitive information. A high school diploma or GED is required, with 0–1 year of experience expected.

Qualifications

• High school education or GED required.
• 0–1 year general work experience required.

Responsibilities

• Process deposits, withdrawals, loan payments and other transactions.
• Greet members in a courteous, professional manner.
• Strengthen member relationships by providing extraordinary member service while accurately and efficiently completing the member’s financial transactions.
• Verify member identity/signatures, receive approval for transactions when appropriate and ensure the accuracy of amounts handled.
• Cross-sell products and services by advising members of rates, benefits and features.
• Assist members with account research with regards to lockouts, restrictions and fees.
• Ensure the security of the workstation including their user names and passwords, virtual teller drawer, and all member sensitive information.
• Balance the virtual drawer daily. Review checks received, virtual cash handled and resolve discrepancies.
• Examine checks for fraud and compare to known fraudulent members and checks.
• Comply with company policies, procedures, and guidelines.
• Audit mobile deposits for accuracy and proper endorsement, log discarded items.
• Mitigate fraudulent mobile deposits by discarding suspicious items and submitting check images to the ITM supervisor.
• Perform other duties as needed.

Education

High school education or GED

Job description

Teachers Federal Credit Union in Hauppauge, NY is seeking a front-line member service associate to process routine financial transactions, greet members, and provide information about credit union products and services.

The role involves balancing a virtual cash drawer, verifying identities, cross-selling products, and maintaining security of sensitive information. A high school diploma or GED is required, with 0–1 year of experience expected.