ITIL V4 Lead

TechDigital Group; Providence (RI); On-site; USD 90,000 - 130,000; Full time

Job summary

An established industry player is seeking a skilled ITSM Consultant with expertise in ITIL V4 practices. This role involves assessing and enhancing ITSM processes to align with business objectives, ensuring compliance with industry standards, and facilitating continuous improvement initiatives. The ideal candidate will possess a strong understanding of ITIL V4 and demonstrate the ability to implement best practices effectively. Join a dynamic team dedicated to optimizing IT service management and driving organizational success through innovative solutions.

Qualifications

• Experience implementing ITIL V4 practices end to end.
• Strong knowledge of ITSM processes and compliance standards.
• Ability to train teams and stakeholders on ITSM best practices.

Responsibilities

• Assess and improve current ITSM processes based on ITIL standards.
• Provide training and guidance on ITSM best practices.
• Collaborate with Customer stakeholders to ensure process alignment with business goals.
• Provide guidance and training on ITSM best practices.
• Monitor and report on the effectiveness of ITSM processes.
• Ensure compliance with industry standards and regulatory requirements; ITIL V4 implemented in at least one engagement end to end.
• Facilitate continuous improvement initiatives within ITSM.

Skills

ITIL V4 Implementation

ITSM Best Practices

Process Improvement

Stakeholder Collaboration

Job description

Should have implemented ITIL V4 all 34 practices in at least one Engagement end to end.

Responsibilities:

• Assess current ITSM processes and identify gaps; specifically has good knowledge on 34 processes as per ITIL Version 4.
• Develop and implement new ITSM processes adhering to ITIL standards.
• Collaborate with Customer stakeholders to ensure process alignment with business goals.
• Provide guidance and training on ITSM best practices.
• Monitor and report on the effectiveness of ITSM processes.
• Ensure compliance with industry standards and regulatory requirements; should have implemented ITIL V4 in at least one Engagement end to end.
• Facilitate continuous improvement initiatives within ITSM.