ITIL & TechOps Specialist — Incident & Change Expert

Us Bank; Minneapolis (MN); On-site; USD 93,000 - 109,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Paid holidays

Parental leave

Job summary

U.S. Bank is seeking an experienced IT Operations professional to support daily Technical Operations, ensure reliable IT service delivery, and drive service excellence.

You will administer Jira, Confluence, GitHub, CI/CD pipelines and monitoring tools, coordinating incident response and production changes with security, compliance and product teams. The role emphasizes audit readiness, SOP maintenance, and SoD controls, with collaboration across engineering and operations to meet enterprise

Qualifications

• Bachelor's degree or equivalent work experience.
• ITIL Service Management Foundation certification.
• At least 3 years experience with IT infrastructure, development and operations.

Responsibilities

• Support daily Technical Operations activities and IT service management processes.
• Administer and maintain Jira, Confluence, GitHub, CI/CD and related tools.
• Coordinate incident management, production troubleshooting, and RCA activities.
• Execute approved production changes and run queries following controls.
• Manage user access, permissions, and SoD controls for security.
• Develop and improve runbooks, SOPs, and other docs.
• Collaborate with Engineering, Security, Compliance, Product and Support.
• Support audit, governance and compliance initiatives with evidence collection.

Skills

ITIL knowledge

Platform administration

DevOps practices

SDLC & Agile

Cross-functional collaboration

Audit & compliance

Education

Bachelor's degree or equivalent

ITIL Foundation Certification

Tools

Jira

Confluence

GitHub

CI/CD pipelines

Monitoring tools

Workflow automation platforms

Job description

U.S. Bank is seeking an experienced IT Operations professional to support daily Technical Operations, ensure reliable IT service delivery, and drive service excellence.

You will administer Jira, Confluence, GitHub, CI/CD pipelines and monitoring tools, coordinating incident response and production changes with security, compliance and product teams. The role emphasizes audit readiness, SOP maintenance, and SoD controls, with collaboration across engineering and operations to meet enterprise