ITIL -Senior Change Analyst (Temporary up to 6 months)

Banc of California, Inc.; Santa Ana (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

Banc of California, Inc. is seeking a Senior Change Analyst to support the day-to-day IT change management process. You will ensure changes are documented, reviewed, approved, scheduled, and communicated in line with established practices, working with change owners, technical teams, and governance stakeholders.

You will coordinate CAB activities, support urgent changes, and produce recurring change metrics while maintaining rigorous documentation and compliance with policies and regulations.

Qualifications

• 4-7 years of experience in IT change management, IT service management, governance, risk, or related functions.
• Familiarity with ITIL concepts and production change control practices.
• Experience using an IT service management platform.
• Strong attention to detail and ability to review documentation for completeness and accuracy.
• Ability to coordinate across technical, business, and governance stakeholders.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office tools (Excel, Outlook, Word, PowerPoint).

Responsibilities

• Coordinate intake, review, and processing of technology change requests.
• Validate that change records include required information, ownership, risk assessment, and testing details.
• Support QA reviews throughout the change lifecycle, pre- and post-implementation.
• Coordinate CAB activities: agendas, approvals, minutes, follow-ups.
• Support urgent or out-of-cycle changes and communication with stakeholders.
• Schedule and coordinate change freezes for designated systems.
• Assist with post-implementation review and root cause analysis for non-compliant changes.
• Generate and distribute change management reports, metrics, and dashboards.
• Monitor aging and completeness of change records and follow up.
• Support audit, compliance, and control evidence requests.
• Maintain reference data, templates, procedures, and training materials.

Skills

ITIL

ITSM platform

Attention to detail

Cross-team coordination

Communication skills

MS Office

Structured workflow

Tools

ServiceNow

Job description

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

BANC OF CALIFORNIA AND YOUR CAREER

Banc of California, Inc. (NYSE: BANC) is a bank holding company with over $34 billion in assets and the parent company of Banc of California. Banc of California is one of the nation’s premier relationship-based business banks, providing banking and treasury management services to small, middle market, and venture backed businesses. As the largest independent bank headquartered in California, the bank offers a broad range of loan and deposit products and services through a network of full-service branches and regional offices, as well as through digital and nationwide capabilities. The bank also provides full-service payment processing solutions to its clients and serves the Community Association Management industry nationwide through its technology forward platform, SmartStreet™. Banc of California is committed to supporting its local communities through the Banc of California Charitable Foundation and by partnering with organizations that promote financial literacy, job training, small business support, affordable housing, and more.

THE OPPORTUNITY

The Senior Change Analyst supports the day-to-day operation of the IT Change Management process. This role helps ensure technology changes are properly documented, reviewed, approved, scheduled, communicated, and closed in accordance with established change management practices. The position works closely with change owners, technical teams, approvers, and governance stakeholders to support effective coordination, quality assurance, reporting, and process consistency. Performs all duties in accordance with the Company’s policies and procedures, all U.S. state and federal laws and regulations, wherein the Company operates.

How You’ll Make a Difference

• Coordinate intake, review, and processing of technology change requests.
• Validate that change records include required information, appropriate ownership, risk assessment, implementation timing, testing information, and closure details.
• Support quality assurance reviews throughout the change lifecycle, including pre-implementation and post-implementation review activities.
• Coordinate Change Advisory Board (CAB) activities, including agenda preparation, meeting support, approvals tracking, minutes, and follow-up items.
• Support coordination of urgent or out-of-cycle changes, including documentation, approval tracking, and communication with stakeholders.
• Coordinate planned change freeze periods for designated systems, including scheduling, stakeholder communication, exception tracking, and alignment with change management governance practices.
• Support documentation, post-implementation review, and root cause analysis activities for unauthorized or non-compliant changes, including follow-up on corrective actions and process improvements.
• Generate and distribute recurring change management reports, metrics, and dashboards.
• Monitor aging, overdue, incomplete, or improperly documented change records and follow up with responsible parties.
• Support audit, compliance, and control evidence requests related to change management activities.
• Maintain change management reference data, templates, procedures, job aids, and training materials.
• Maintain and deliver change management training for new employees, and provide ongoing guidance to change owners, implementers, and other stakeholders on change management requirements and system use.
• Identify opportunities to improve process efficiency, documentation quality, reporting, and stakeholder communication.
• Treat people with respect; keep commitments; inspire the trust of others; work ethically and with integrity; uphold organizational values; accept responsibility for own actions.
• Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action.
• Follows policies and procedures; completes tasks correctly and on time; supports the company’s goals and values.
• Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct.
• Performs other duties and projects as assigned.

WHAT YOU’LL BRING

• 4-7 years of experience supporting IT change management, IT service management, technology operations, governance, risk, compliance, or a related function.
• Familiarity with ITIL-based change management concepts and production change control practices.
• Experience using an IT service management platform
• Strong attention to detail and ability to review documentation for completeness, accuracy, and consistency.
• Ability to coordinate across technical teams, business stakeholders, and governance or compliance functions.
• Strong written and verbal communication skills.
• Ability to manage recurring operational deadlines and follow up on open items through completion.
• Proficiency with Microsoft Office tools, including Excel, Outlook, Word, and PowerPoint.
• Ability to balance strong process discipline and governance expectations with practical stakeholder coordination in a fast-paced technology environment.
• Ability to work effectively in a structured environment by following established procedures, communicating clearly, and ensuring change management activities are completed accurately and on time.

Preferred

• ServiceNow experience
• Experience with reporting, metrics, audit support, or control evidence collection preferred.
• Understanding of technology risk, control, audit, or regulatory expectations related to production change management.
• Experience supporting CAB meetings or similar governance forums.
• Ability to translate detailed process requirements into clear guidance for stakeholders.
• Strong organizational skills and ability to manage multiple priorities in a deadline-driven environment.
• Continuous improvement mindset with the ability to identify process gaps and recommend practical, sustainable enhancements.

SALARY RANGE

The base salary ultimately offered is determined through a review of education, industry experience, training, knowledge, skills, abilities of the applicant in alignment with market data and other factors.

Banc of California is an equal opportunity employer committed to creating a diverse workforce. All qualified applicants will receive consideration for employment without regard to age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), denial of Family and Medical Care Leave, disability (mental and physical) including HIV and AIDS, marital status, medical condition (cancer and genetic characteristics), genetic information, military and veteran status, national origin (including language use restrictions), race, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, and sexual orientation. If you require reasonable accommodation as part of the application process, please contact Talent Acquisition.