ITIL Change Governance Specialist

ASM Research, An Accenture Federal Services Company; Bismarck (ND); On-site; USD 58,000 - 96,000; Full time

Job summary

ASM Research, an Accenture Federal Services company, seeks a Change Management Engineer to design and govern ITIL-aligned change processes for mission-critical federal IT systems. You will evaluate requests, assess risk, ensure approvals, and maintain audit-ready records to minimize disruption.

Collaborating with operations, cybersecurity, development, and leadership, you will support change advisory board activities, track metrics, and drive continuous improvement of ITSM tooling and workflows

Qualifications

• Bachelor’s degree in IT-related field or equivalent relevant work experience.
• Comprehensive ITIL-based ITSM knowledge with change management experience.
• Strong analytical, communication, and organizational skills with risk mitigation focus.

Responsibilities

• Design and maintain ITIL-based change management workflows covering request intake, impact analysis, approval, implementation, validation, and post-implementation review for enterprise IT services.
• Evaluate change requests for technical risk, business priority, regulatory impact, and collision with other planned activities, recommending approval, rejection, or escalation to governance bodies as appropriate.
• Chair or support change advisory board meetings by preparing agendas, presenting high-risk changes, documenting decisions, and tracking action items for complex infrastructure and application changes.
• Use ITSM tools such as ServiceNow or similar platforms to log, track, and report on changes, ensuring configuration item relationships, audit trails, and implementation details are accurately captured.
• Develop and maintain change management policies, procedures, templates, and communications to align operational teams on standard methods, roles, and responsibilities in a highly regulated government environment.
• Monitor key performance indicators such as change success rate, emergency change volume, and change-related incidents, recommending process and tooling enhancements to improve stability and throughput.
• Collaborate with project, operations, and security teams to integrate change controls into release management, deployment pipelines, and configuration management practices for mission-critical systems.
• Provide training and guidance to engineers, analysts, and managers on ITIL change practices, ITSM tool usage, and documentation expectations to improve compliance and consistency.

Skills

Analytical skills

Communication skills

Organizational skills

Education

Bachelor’s degree in IT-related field

Equivalent relevant work experience

Tools

ServiceNow

ITSM tooling

Job description

ASM Research, an Accenture Federal Services company, seeks a Change Management Engineer to design and govern ITIL-aligned change processes for mission-critical federal IT systems. You will evaluate requests, assess risk, ensure approvals, and maintain audit-ready records to minimize disruption.

Collaborating with operations, cybersecurity, development, and leadership, you will support change advisory board activities, track metrics, and drive continuous improvement of ITSM tooling and workflows