Items Processing Manager

Indiana Members Credit Union; Indianapolis (IN); On-site; USD 80,000 - 105,000; Full time

Job summary

Indiana Members Credit Union in Indianapolis is seeking a payments operations Manager to oversee daily processing, settlement and exception management of ACH, check processing and related activities. You will ensure timely settlement, maintain regulatory compliance, and lead a team of items processing specialists.

The role requires a Bachelor's degree and 5+ years in financial operations, with 2-3 years in supervision; payments certification preferred.

Qualifications

• Bachelor’s degree in business, finance, accounting or related field preferred.
• Minimum 5 years of financial institution operations experience including clearing or settlement.
• 2–3 years of supervisory or management experience preferred.
• Payments certification preferred (or willingness to obtain).

Responsibilities

• Manage daily processing and settlement of incoming clearing transactions across payment channels (ACH, check).
• Ensure settlements are accurate and timely within SLAs and network deadlines.
• Monitor balancing and reconciliation for payment and settlement accounts.
• Oversee exception processing, returns, adjustments and dispute resolution.
• Lead staff, provide coaching and ensure adequate coverage for business continuity.
• Maintain compliance with NACHA rules, Reg CC, Reg E, and applicable regulations.

Skills

Operations management

Staff leadership

Payment processing

Regulatory compliance

Risk management

Education

Bachelor's degree in business/finance

Job description

Admin Offices - Bldg 4, Indianapolis, IN, US

Summary/Objective

The manager is responsible for overseeing the daily processing, settlement and exception management of certain payment transactions and clearing activities for the credit union. The role ensures the accurate and timely settlement of ACH in-clearings while maintaining compliance with regulatory requirements, network rules and internal policies. The manager leads operational staff, supports system enhancements, mitigates risk and drives process improvements.

Duties/Responsibilities

Essential functions

• Manage the daily processing and settlement of incoming clearing transactions across payment channels such as ACH and check processing
• Ensure settlement activities are completed accurately and within established service level agreements and network deadlines
• Monitor daily balancing and reconciliation processes for payment and settlement accounts
• Oversee exception processing, returns, adjustments and dispute resolution
• Investigate and resolve discrepancies and processing exceptions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Supervisory responsibilities

• Provide leadership, coaching and performance management for items processing specialists
• Ensure adequate staffing levels and cross training to support business continuity
• Foster a collaborative, service-oriented culture focused on member experience and operational excellence

Risk Management and Compliance

• Maintain compliance with NACHA operating rules, Reg CC, Reg E, UCC guidelines and applicable federal and state regulations
• Ensure adherence to credit union policies, procedures and internal controls
• Support internal and external audits, regulatory examinations and compliance reviews

Work environment

Office

Sitting for extended periods of time

None

Required education and experience

• Bachelor’s degree in business administration, finance, accounting or a related field preferred
• Minimum 5 years of financial institution operations experience including clearing, settlement or deposit operations
• 2 – 3 years of supervisory or management experience preferred
• Payments certification preferred (or willing to obtain)

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.