ITAM Solutions Architect

SHI International Corp.; Cleveland (OH); On-site; USD 110,000 - 180,000; Full time

Job summary

SHI International Corp. is seeking an ITAM Solutions Architect to guide clients in managing their software and hardware environments. The ideal candidate will leverage in-depth ITAM knowledge to deliver strategic consulting services, drive client satisfaction, and support ITAM growth initiatives. Join us to make a significant impact in IT Asset Management!

Benefits

Health, wellness, and financial benefits

Continuous professional growth and leadership opportunities

World-class facilities and technology

Qualifications

• Minimum 10 years of experience in IT Asset Management.
• Proficiency in project oversight and stakeholder management.
• Strong technical knowledge of ITAM processes and governance.

Responsibilities

• Lead and deliver ITAM Consulting Services, including Audit Defense.
• Communicate project outcomes and ensure client satisfaction.
• Analyze business processes and make recommendations for improvements.

Skills

Problem-Solving

Communication

Adaptability

Leadership

Teamwork

Self-Motivation

Education

Bachelor’s Degree

Job description

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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $15 billion global provider of IT solutions and services.

Over 17,000 Organizations Worldwide Rely On SHI’s Concierge Approach To Help Them Solve What’s Next. But The Heartbeat Of SHI Is Our Employees – All 6,000 Of Them. If You Join Our Team, You’ll Enjoy

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours.

Job Summary

The IT Asset Management (ITAM) Solutions Architect’s role is to work with SHI’s customers to design ITAM solutions to assist them in understanding and managing their Software and Hardware Environment. The position will be customer-facing to lead, influence, and guide SHI customers in their ITAM journey with the aim of maximizing the adoption of ITAM services by SHI customers. Additionally, the ITAM Solutions Architect will interface with the Product Management team in the development of ITAM services and technology for delivery to our customers and periodically support internal projects to assist in building the brand awareness of the ITAM team and SHI and to impart industry experience and knowledge to help improve the overall services and tools used by the ITAM group to ensure SHI delivers a world class ITAM service.

Role Description

• Participate alongside ITAM Solutions Consultants in pre-sales activities to advise customers and inform them of ITAM by SHI’s capabilities.
• Identify additional upsell opportunities within existing ITAM customers.
• Lead and deliver ITAM Consulting Services, including leading Audit Defense projects.
• Design, define, and complete large-scale and complex ITAM Services to cost, timescale, and quality following applicable standards and procedures.
• Communicate accurate and relevant conclusions to customers across the entire life cycle of a SAM/ITAM project. Including producing and presenting analytical results and ensuring projects are closed to the satisfaction of all parties.
• Provide consultation on key ITAM governance issues, ITAM operations, and tool selection and implementation where appropriate.
• Lead the development of SOWs, working closely with various teams to ensure alignment with client needs and business objectives.
• Drive revenue growth within the professional services team by identifying new opportunities and optimizing service offerings.
• Collaborate with SHI Stakeholder partner teams to create synergistic service solutions.
• Engage with SHI sales teams, including front-line sellers and customer success managers, to ensure a unified approach to service delivery and client engagement.
• Contribute to practice development by identifying areas for growth, leading innovation initiatives, and creating and maintaining practice standards to ensure high-quality service delivery.
• Build and maintain strong relationships with key clients and partners, ensuring high levels of satisfaction and retention.
• Demonstrate deep expertise in Service Delivery and provide thought leadership and guidance to clients and SHI teams on best practices, trends, and innovations in technology.
• Analyze current business processes and make recommendations for improvement based on industry trends and professional business knowledge.
• Oversee and facilitate the evaluation and selection of hardware and software technology and product standards, and provide relevant technology/architecture recommendations.
• Stay current with new technologies and frameworks, drive the retirement of legacy solutions/technologies, and recommend adopting new partners or solution components.

Behaviors and Competencies

Problem-Solving: Can proactively identify and take ownership of complex problem-solving initiatives, initiate preventative measures, collaborate with others to find solutions, and drive successful outcomes.

Communication: Can effectively communicate complex ideas and information to diverse audiences, facilitate effective communication between others, and mentor others in effective communication.

Adaptability: Can lead others through change, help teams adapt to new directions, and create a culture open to change.

Leadership: Can take ownership of complex team initiatives, collaborate with others in decision-making processes, and drive team performance.

Teamwork: Can build and lead multiple teams, fostering a cooperative environment and ensuring effective communication between team members.

Self-Motivation: Can take ownership of complex personal or professional initiatives, collaborate with others when necessary, and drive results through self-motivation.

Skill Level Requirements

• Proficiency in overseeing and directing projects to completion, ensuring goals are met, resources are utilized efficiently, and stakeholders are satisfied - Intermediate
• Ability to systematically identify, document, and manage the technical needs and specifications of a project by engaging with stakeholders and analyzing business objectives to ensure successful project outcomes - Intermediate
• Ability to define, design, build, and maintain robust systems and solutions by leveraging systems and infrastructure effectively - Intermediate
• Ability to write, debug, and maintain code in various scripting and programming languages to automate tasks and develop software solutions - Intermediate
• Ability to understand and manage various infrastructure components (firewalls, load balancers, hypervisors, storage, monitoring, security) and use orchestration tools to develop comprehensive technical solutions - Intermediate
• Ability to develop detailed Statements of Work (SOWs) and drive revenue growth through professional services engagements - Intermediate
• Extensive experience working on large-scale IT projects related to design, deployment, and configuration - Intermediate

Other Requirements

Completed a Bachelor’s Degree or relevant work experience

Minimum 10 years of experience within the IT Asset Management field

The base salary range for this position is $110,000 - $180,000. The estimated on-target earnings, or OTE, which includes a base salary and bonus/commissions, are $120,000 - $200,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Engineering and Information Technology

Industries

• IT Services and IT Consulting

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