ITAM Program Specialist

Munro Footwear Group

Helena (MT)

Hybrid

USD 43,000 - 48,000

Full time

8 days ago

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Benefits offered by this job

Health Insurance

Paid Vacation and Sick Leave and H ol

Holiday Pay

Job summary

State of Montana Department of Administration in Helena seeks an ITAM Program Specialist to design, document, and mature asset lifecycle practices across hardware and software within the SITSD. The role blends hands-on technical work with strategic coordination to ensure asset data accuracy and policy compliance.

You will partner with IT leadership to support onboarding/offboarding, audits, and reporting, translating complex workflows into repeatable processes and driving continuous improvement

Qualifications

Associate’s degree in Business or related field is required.
One year of enterprise-level business analysis or project management experience.
Knowledge of IT asset lifecycle management.
Ability to learn HAM/SAM tools like ServiceNow quickly.
Strong analytical and reporting skills; clear documentation.

Responsibilities

Oversee end-to-end lifecycle of IT hardware and software assets using HAM/SAM tools.
Ensure real-time inventory accuracy and data quality.
Develop policies and help shape ITAM governance.
Collaborate with partners to align ITAM strategy with business goals.
Support onboarding via workstation setup and imaging.
Manage secure offboarding and asset recovery.
Deliver metrics and insights to IT leadership to guide decisions.
Maintain ITAM process documentation and drive continuous improvement.

Skills

Analytical skills

Reporting skills

Written and verbal communication

Relationship building

Time management

Workstation imaging

License management

Education

Associate's degree in Business or related field

Tools

ServiceNow

Job description

Job Description - ITAM Program Specialist (26142095)

Position Title:

Why live in Helena, Montana?

Helena is surrounded by rolling hills and lofty mountains and is tucked below the Continental Divide.

It is a relatively quiet place to call home where small-town living collides with outdoor adventure.

Helena has a rich history and was originally founded as a gold camp during the Montana gold rush.

Learn more about moving to and/or living in Helena, Montana here .

Why should you keep reading and consider working here?

We know you have other work options, but we ask you to consider working with us at the State of Montana Department of Administration in the State Information Technology Services Division (SITSD). Our mission is to provide shared IT services to support the needs of the state and citizens of Montana. We offer an innovative and collaborative work environment where employees are valued and supported. In addition, our employees have the opportunity to be involved in some of the most exciting and innovative IT projects and initiatives in development within Montana state government. (You can learn more about SITSD here .)

What is this career opportunity?

We are seeking a detail-oriented, collaborative IT Asset Management (ITAM) Program Specialist with strong technical skills who can quickly learn IT concepts and apply them independently in a fast-paced, technology-driven environment to build the enterprise-wide ITAM program. This role bridges hands-on technical knowledge with strategic coordination, helping to design, document, and mature asset lifecycle practices across hardware and software. The specialist will work alongside IT leadership to ensure asset data accuracy, policy compliance, and efficient onboarding/offboarding processes, while following established SAM and HAM workflows and contributing to clear, detailed process documentation. Success in this role requires learning technical skills (such as computer imaging), quickly adapting to new systems, translating operational workflows into standardized, repeatable processes, and collaborating effectively with stakeholders and partner agencies while maintaining a continuous-improvement mindset in SAM/HAM and IT operations.

Responsibilities include:

Oversee the end-to-end lifecycle of IT hardware and software assets using HAM/SAM tools, including independently executing and adhering to established asset management workflows.
Ensure real-time inventory accuracy and data quality to support compliance and reporting.
Develop policies and assist in shaping ITAM governance and operational procedures.
Collaborate with internal and external partners to align ITAM strategy with business goals, while translating business requirements into clearly defined asset management processes.
Support new employee onboarding through workstation setup, including imaging computers and IT orientation.
Manage secure offboarding processes, including asset recovery and credential deactivation.
Contribute to audits, procurement planning, and change management initiatives.
Deliver metrics, reporting, and actionable insights to IT leadership to guide strategic decisions.
Take ownership of ITAM process documentation and continuous improvement initiatives.

What are we looking for?

Education and Experience:

An Associate’s degreein Business or a related field; AND
One (1) year of experience as a Business Analyst or in Project Management at the enterprise level.
Alternate combinations of education and experience will be considered on a case-by-case basis.

Knowledge:

Understanding of IT asset lifecycle management across hardware and software environments.
Knowledge of or ability to quickly learn and independently use IT asset management tools (e.g., ServiceNow).
Foundational knowledge of HAM/SAM practices, including asset tracking, compliance, and lifecycle controls.

Skills:

Strong analytical and reporting skills, with the ability to collect, synthesize, and present asset data for strategic use.
Excellent written and verbal communication skills, including the ability to create clear, detailed process documentation and workflow diagrams.
Skilled in relationship building and cross-functional collaboration with technical and non-technical stakeholders.
Strong time management and organizational skills, with the ability to manage multiple priorities independently.
Basic workstation imaging, software deployment, and license management skills.

Abilities:

Ability to work independently and collaboratively to advance program goals.
Ability to anticipate needs, identify gaps, and propose practical solutions aligned with business and IT objectives.
Ability to lead or participate in process improvement initiatives, training, and stakeholder outreach, including translating complex workflows into standardized, repeatable processes.

Does this sound like you?

What can you expect from us in return for your hard work?

Benefits

Work/life Balance
Health Coverage
Paid Vacation and Sick Leave and Holidays
Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!

Other important information to be aware of.

This position requires the successful completion of a criminal background check.

This position is funded through June 30, 2027, with the intention to seek additional funding.

The Department of Administration participates in E-Verify to confirm employment eligibility. After accepting a job offer and completing form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/.

Applicant Pool Statement : If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment : Not Applicable

Salary

31.25 - 34.85 Hourly

Telework Eligibility : Telework Eligible (Full-time telework is not available. Telework schedule must be supervisor approved.)

Benefits Package Eligibility : Health Insurance, Paid Leave & Holidays, Retirement Plan

Number of Openings

Employee Status

Regular Schedule : Full-Time

Job Type

Standard

Shift

Day Job

Travel