Italian-Speaking Digital Trust & Safety Moderator

Mercier Consultancy Group; United States; Remote; USD 23,000 - 38,000; Full time

Benefits offered by this job

Fully Paid Training

Fully Paid Relocation Package

Health Insurance and wellness benefits

Competitive monthly salary

Performance bonus

Job summary

Mercier Consultancy Group is seeking an Italian Speaking Digital Trust and Safety Specialist to moderate content for a leading social media platform from Bulgaria. You will enforce community standards, review reports of policy violations, and help maintain a safe online environment.

The role requires native or fluent Italian, a valid EU passport, resilience in handling sensitive material, and strong communication.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory.
• Valid EU passport is required for all applicants.
• Strong interest in the social media industry and current digital trends.
• Resilience and the ability to handle sensitive content with professional maturity.
• Excellent communication skills and attention to detail.
• Previous experience in trust and safety or customer support is a strong asset for this role in Bulgaria.

Responsibilities

• Monitor and moderate user-generated social media content to ensure compliance with safety policies.
• Investigate reports of policy violations, including harassment and misinformation.
• Maintain high accuracy while processing content queues within the ecosystem.
• Collaborate with internal teams to refine moderation strategies.
• Provide insights on emerging trends to prevent platform abuse.
• Handle sensitive escalations with discretion and empathy according to procedures.
• Contribute to a healthy digital environment and platform integrity.

Skills

Italian fluency

Excellent communication

Attention to detail

Discretion and empathy

Job description

Mercier Consultancy Group is seeking an Italian Speaking Digital Trust and Safety Specialist to moderate content for a leading social media platform from Bulgaria. You will enforce community standards, review reports of policy violations, and help maintain a safe online environment.

The role requires native or fluent Italian, a valid EU passport, resilience in handling sensitive material, and strong communication.