IT User Desk Analyst

HaloMD; Dallas (TX); Hybrid; USD 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid schedule

Medical plans

HSA contributions

Dental & Vision

401k match

Paid time off

Wellbeing program

Job summary

HaloMD is seeking an IT User Desk Analyst in Addison, TX to provide end-user support and assist the IT Infrastructure and Systems team in a hybrid role. The position focuses on resolving user issues, managing accounts, and supporting IT services.

The role requires strong customer service and troubleshooting skills, with experience in Office 365 administration and cross-functional collaboration across IT disciplines.

Qualifications

• 2+ years IT support experience required.
• Ability to clearly communicate technical information to end-users.
• Hybrid role with in-office presence in Addison, TX three days per week.

Responsibilities

• Provide technical support for workstations, apps, desk phones, mobile devices, printers, A/V equipment, servers and IT systems.
• Create and manage user accounts and access.
• Perform Office 365 and network administration.
• Assist IT Asset Management for accurate inventory records.
• Open and track tickets, prioritize requests, escalate as needed.
• Create knowledge base articles, checklists, procedures and end-user training.

Tools

Office 365

Active Directory

Job description

Who We Are

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

Job Overview

The IT User Desk Analyst provides end user support for user's technical and application issues while also supporting the IT Infrastructure and Systems team as necessary. This is a hybrid role - 3 days per week in our Addison, TX office.

Responsibilities

• Provide technical support for workstations, applications, desk phones, mobile devices, printers, A/V equipment, servers and other IT related systems
• Create and manage user accounts and access
• Perform Office 365 and network administration
• Assist in IT Asset Management to ensure accurate inventory records
• Open and track tickets, prioritize, follow up on service requests, and elevate as necessary
• Create knowledge base articles, checklists, procedures and end-user training

Requirements

• 2+ years of experience is required
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written to a wide range of end-users

Preferred Skills

• Strong knowledge of Office 365 Administration, Microsoft Office and Active Directory
• Exchange Server/ Exchange Online
• Networking - Router, Switch, Firewall, AP etc.
• Mobile Device Management
• AV Equipment/Video Conferencing Solutions
• Windows OS, MAC OS, iOS, Android

Perks & Benefits

• Hybrid - Must be on-site 3 days per week in office and 2 days per week remote
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

This employer participates in E-Verify to confirm the identity and employment eligibility of all new hires. Form I-9 information will be submitted to E-Verify for verification. If E-Verify cannot confirm your eligibility, you will be given written instructions and an opportunity to contact DHS or SSA to resolve the issue before any action is taken.