Training Specialist

Granicus; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Granicus is seeking a Training Specialist to facilitate impactful training sessions for employees, focusing on both technical and soft skills. The ideal candidate will be skilled in various adult learning methodologies and comfortable delivering training on software tools like Salesforce and Microsoft 365. This role is crucial in fostering a positive learning environment and ensuring employees are proficient in essential competencies.

Qualifications

• 2 years of experience in training facilitation.
• Proficient in adult learning methodologies.
• Strong skills in delivering training on software tools.

Responsibilities

• Deliver engaging training sessions on technical and soft skills.
• Adapt methods to suit various learning styles.
• Gather feedback to assess training effectiveness.

Skills

Facilitation

Interpersonal Skills

Communication

Analytical Thinking

Adaptability

Tools

Salesforce

UKG

Wrike

Asana

Microsoft 365

Job description

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and their constituents together. We are on a mission to support our customers by meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers powering an unmatched Subscriber Network that uses our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve—driving meaningful change for communities around the globe.

Want to know more? See more of what we do here.

The Training Specialist will be responsible for facilitating technical and soft skills training for all employees throughout Granicus. This role requires an individual skilled in a variety of adult learning methodologies to effectively engage diverse audiences and ensure retention and application of knowledge. The Training Specialist will deliver training on various software platforms, as well as essential competencies, behaviors, and interpersonal skills.

What Your Impact Will Look Like Here

• Deliver engaging and impactful training sessions to Granicus employees on both technical and soft skills.
• Utilize diverse facilitation techniques suited for adult learners, including lecturing, role-playing, problem-solving, group activities, flipped classroom models, simulations, coaching, and consensus-building.
• Adapt facilitation methods to suit various learning styles, ensuring comprehension and retention for all participants.
• Conduct training sessions focused on software tools such as Salesforce, UKG, Wrike, Asana, Microsoft 365, and other platforms relevant to all employees at Granicus.
• Ensure participants are proficient in using tools and systems by providing hands-on exercises, real-world scenarios, and troubleshooting guidance.
• Facilitate training on essential soft skills such as leadership, management, communication, cross-cultural communication, influence, relationship building, interpersonal effectiveness, resilience, and adaptability.
• Employ simulation-based and role-playing exercises to help participants apply soft skills in practical, real-world situations.
• Foster discussions and activities to build consensus, enhance analytical thinking, and improve adaptability and execution in customer-facing scenarios.
• Create a positive, inclusive, and engaging learning environment where participants feel encouraged to ask questions, participate actively, and practice new skills.
• Establish ground rules and manage group dynamics to ensure productive interactions and respectful exchanges.
• Gather feedback from training sessions to assess effectiveness and identify areas for improvement.
• Work with the L&D team to refine training materials and delivery methods based on participant feedback and learning outcomes.
• Stay current on adult learning theories and facilitation techniques to continuously improve training effectiveness and learner engagement.
• Maintain accurate training records, including attendance, assessments, and feedback forms.
• Prepare and update training materials and resources as needed.
• Report training metrics and insights to the Learning & Development team leadership.

You will love this job if you have

• 2 years of experience in training facilitation, ideally with experience in both technical (software-focused) and soft skills training.
• Proficient in a variety of adult learning methodologies, including lecturing, role-playing, problem-solving, flipped classrooms, simulations, coaching, and group activities.
• Comfortable delivering training on software tools, specifically Salesforce, UKG, Wrike, Asana, Microsoft 365, and more.
• Strong interpersonal and communication skills, with the ability to facilitate training in areas like leadership, management cross-cultural communication, influence, relationship building, customer orientation, analytical thinking, resilience, and adaptability.
• Able to manage training schedules, track participation, and keep accurate records of learning outcomes and participant feedback.

Don’t have all the skills/experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don’t meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

Security and Privacy Requirements

-Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program.

-Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies.

The Team

- We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand.

The Culture

- At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be

a part of our journey.

- A few culture highlights include –Employee Resource Groups to encourage diverse voices

- Coffee with Mark sessions – Our employees get to interact with our CEO on very important and

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

- Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more.-=- - We bring in special guests from time to time to discuss issues that impact our employee

population

The Impact

- We are proud to serve dynamic organizations around the globe that use our digital solutions to make the world a better place — quite literally.We have so many powerful success stories that illustrate how our solutions are impacting the world. See more of our impact here .

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status regarding public assistance, familial status, military or veteran status or any other status protected by applicable law.