IT Training Services Manager — Lead Quality Training & Teams

The Rector & Visitors of the University of Virginia; Charlottesville (VA); On-site; USD 100,818 - 182,658; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO & Disability

Retirement Savings

Health Savings Plans

Education support

Generous leave

Job summary

The Manager of IT Training at University of Virginia Health System leads the centralized IT training organization within HIT, overseeing design, delivery, and quality assurance of training for Health System IT staff.

You will build a high-performing team, establish and follow documented processes, partner with IT leaders, and ensure training materials stay current with changing technologies to support patient care and operational excellence.

Qualifications

• Bachelor's degree required.
• 5+ years relevant professional experience, to include 2+ years of formal managerial experience required.
• Certification may be required as specified by position.

Responsibilities

• Provide exceptional management to a team of IT trainers and support staff located within the centralized IT training organization.
• Ensure that training services—Clinical, Revenue Cycle, or Training Support Services—follow reliable, well-documented processes designed for consistency and quality.
• Provide consistent and cohesive communication to impacted stakeholders when SOPs are developed or adjusted as a result of a project implementation or change management topic.
• Ensure training content, delivery and services are of superb quality, aligned to operational needs, responsive to customer feedback, and periodically assessed to meet quality standards on a regular basis.
• Ensure that training materials are of exceptional quality and are maintained appropriately as underlying technology updates are made.
• Maintain partnerships with key collaborators across the organization, including operational and IT leaders that your team relies upon or serves.
• Ensure that partnerships with other IT teams are collaborative and effective.
• Understand and ensure proper maintenance of the tools and environments required for delivery of services.
• Track team member commitments, ensuring workloads are well-balanced, customer requests are satisfied, and resource availability is transparent so that new requests may be evaluated.
• Lead and participate in projects designed to introduce new technology, update or optimize existing technology, and/or improve the quality of training delivery.
• Lead and participate in the development of the e-Learning Development team including oversight of digital content on various platforms.
• Establishes metrics and status reporting to track outcomes for training.
• Ensure that support needs are met in accordance with customer demands, and that inquiries for support are appropriately captured.
• Using those reports, identify areas for improvement and implement countermeasures to test and refine new processes.
• In addition to the above job responsibilities, other duties may be assigned.

Education

Bachelor's degree

Job description

The Manager of IT Training at University of Virginia Health System leads the centralized IT training organization within HIT, overseeing design, delivery, and quality assurance of training for Health System IT staff.

You will build a high-performing team, establish and follow documented processes, partner with IT leaders, and ensure training materials stay current with changing technologies to support patient care and operational excellence.