IT Training & Optimization Analyst

Ohio State University Physicians; Columbus (OH); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Wellness program

Employee assistance program

Job summary

Ohio State University Physicians is seeking an IT Training & Optimization Analyst to design and deliver training for EPIC and related systems, improving workflows and end-user adoption across clinical teams. You will partner with IT and clinicians to optimize utilization and training effectiveness.

The role emphasizes adult learning principles, clear communication, and collaboration to translate complex system changes into practical training plans.

Qualifications

• Associates degree in a clinical field, information systems or related field, or equivalent education/experience.
• Minimum of 1–2 years of experience with an electronic medical record or system.
• Epic build certification within 6 months of hire if not already certified.

Responsibilities

• Assess training needs, analyze workflows, and define future state clinical processes.
• Deliver training to new hires, refresher sessions, and system update trainings.
• Coordinate change communications and keep end users informed on system updates.
• Develop change management strategies and optimize clinical systems enhancements.

Skills

Clear communication

Training delivery

Stakeholder collaboration

Adult learning principles

Education

Associates degree in clinical field or information systems

Bachelor's degree (preferred)

Tools

Epic EMR

Job description

Overview

Are you passionate about helping clinicians work smarter, not harder? Do you enjoy translating complex systems into meaningful, practical training that truly sticks? Join our team and play a key role in optimizing Epic and other clinical systems that directly support exceptional patient care at Ohio State University Physicians.

As an IT Training & Optimization Analyst, you’ll be a trusted partner to clinical and IT teams—designing and delivering effective training, improving workflows, and helping end users confidently adopt system enhancements. This is an exciting opportunity to influence how technology is used in collaboration with The Ohio State University Wexner Medical Center (OSUWMC).

Responsibilities

Purpose:Under the direction of the Sr. Director of IT (or his/her delegate), and in collaboration with The Ohio State University Wexner Medical Center (OSUWMC), will provide consultation in the planning, design, development, and delivery of training for EPIC or other electronic medical record and systems; identify mechanisms to optimize system utilization and processes; assists in the review of workflows and processes; and provide training to staff and physicians.

Duties and Responsibilities:

• Assesses clinical training needs of the organization,departmentand end user.Assistsin the analysis and evaluation of existing or proposed clinical systems,workflowsand processes; works collaboratively to define future state for clinical workflows.

• Delivers training to various audiences (new hires, refresher training, skillenhancementand system update training). Responsible for managing moderately, complex clinical applications training issues and problems; provides technical support in response to user issues and questionspertaining to training, functionality, operations, input/output,reportingand general operating procedures.

• Implements training/communications; coordinates systemchangecommunications; keeps end users up to date on system changes or updates throughout a project or upgrade.

• Assistsin the development of change management strategies and training needs.

• Provides and recommends creative solutions to processes and procedures for enhancements, additions, or modifications to improve clinical systems. Advises the build teams on any such system enhancements or modifications.

• Participates in a variety of training and optimization projects.

• Develops andmaintainsnetworks of super users within specialty areas;utilizesthese groups toassureend user familiarity with system changes and enhancements.

• Serves as a liaison between training and IT to coordinate needs assessments, impact analyses, resourceutilization, systemrequirementsand integration methodologies.

• Other duties or specialprojects asassigned.

Qualifications

Requirements:

• Associates degree in a clinical field, information systems or related field, or equivalent education and experience.

• Minimum of 1-2 years of experience with an electronic medical record or system.

• If not already certified, the IT Training & Optimization Analystmust obtain an Epic build certification within 6 months of the date of hirein order togain the necessary access to OSUWMC Epic training and development environments.

Preferences:

• Bachelor of Science in a clinical field, information systems or related field, or equivalent education and experience.

• CurrentEpic build certification.

Knowledge,Skillsand Abilities:

Possessstrong communicationskills to respond to common and complex inquiries. Ability todemonstrateinitiative and completion of projects, self-motivationand ability to work independently while being a team player. Extensive knowledge of adult learning principles anddemonstratedexperience using these principles when building training plans and materials. Critical thinkingtobe able to work at the highest technical level of most phases of application education while being able to consider current and future state implications.

Who we are

With over 100 cutting-edge outpatient center locations, dedicated to providing exceptional patient care while fostering a collaborative work environment, our buckeye team includes more than 1,800 nurses, medical assistants, physicians, advanced practice providers, administrative support staff, IT specialists, financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP), you'll be an integral part of a team committed to advancing healthcare, education, and professional growth.

Our culture

At OSUP, we foster a culture grounded in the values of inclusion, empathy, sincerity, and determination. We meet our teams where they are, coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and that’s why we offer our employees a flexible, competitive benefit package. In addition to medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement, we also offer an employee assistance program, paid time off, holidays, and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee, you will be eligible for these various benefits depending on your employment status.

Pay Range

USD $60,026.74 - USD $90,039.71 /Yr.