IT Trainer/Content Developer - Hybrid

Smart IMS Inc; Atlanta (GA); Hybrid; USD 34,000 - 41,000; Full time

Job summary

cyberThink is seeking an IT Trainer/Content Developer for hybrid delivery across Georgia. The role delivers IT training for desktop, web, and mobile apps, using both in-house and COTS software, working with stakeholders to determine content and schedules in the LMS.

You will develop training content (Word, PowerPoint, Captivate/Articulate) and lead virtual classrooms and on-site sessions, while tracking enrollments, surveys, and performance metrics.

Qualifications

• Experience delivering IT training to adult learners.
• Ability to create PowerPoint-based materials and guides.
• Familiarity with LMS administration and training surveys.
• Proven content development for IT applications.

Responsibilities

• Deliver competency-based IT training, engaging learners.
• Develop high-quality training content with minimal rework.
• Communicate with learners and stakeholders on priorities and timelines.
• Collaborate with IT team to ensure effective delivery.
• Manage enrolments and track training metrics in LMS.
• Support on-site classrooms, virtual sessions, and webinars.

Skills

IT Training

Content Development

LMS Management

Virtual Training

Tools

Word

PowerPoint

Camtasia

Articulate 360

Job description

Job Title:

IT Trainer/Content Developer - Hybrid

Duration (Contract):

8-9 Months

Client Location:

Various within State of Georgia

Location Preference:

Hybrid

Job Description:

• As an IT Trainer/Content Developer, you will be responsible for delivering IT training to staff (adult learners) on custom IT developed and Commercial-Off-The-Shelf (COTS) applications. Client will train the candidate in these products. Candidate will deliver training for desktop, web, and mobile applications. Candidate will work with Client users to identify training needs, courses, and content. Candidate will publish training schedules/course offerings within Client Learning Management System (Oracle/Workday), administer learner enrolments/testing/completions, assign grades/scoring or awarding of certifications. Candidate will send and review training surveys to obtain feedback to improve training delivery and Client IT products. Candidate will collaborate/develop relationships with Client business units to increase class enrolments and address technical needs. Candidate will also facilitate vendor or contractor delivered training.
• The candidate will develop/update/maintain IT training content. They will compile information to create PowerPoint presentations, IT Trainer Guides, Quick Reference Guides, User Manuals, Storyboards, Videos, and/or Computer Based Training. Candidate will engage technical staff to develop training content.
• Client highly desires a candidate who can develop training content using Microsoft Word, Microsoft PowerPoint, Scribe, TechSmith Camtasia, Adobe Captivate, and/or Articulate 360/Storyline.
• Candidate will complete recordkeeping for tracking time/activities, timecards, performance indicators, and ensure submitted data is accurate.
• Candidate will be working as a team member within the IT organization of Client and report to a Team Leader/Supervisor. The IT Training Team is composed of IT Trainers, Instructional Designers, and a Team Leader. The team delivers training statewide on ~40 applications. Training courses cover a variety of transportation topics such as contract administration, material testing, construction inspections, asset management/maintenance, and emergency operations.

Responsibilities:

• Training: Employs a variety of instructional techniques; effectively obtains learner engagement; delivers competency-based learning; actively seeks feedback to improve.
• Content Development: Produces high-quality training content quickly with minimal rework.
• Communication: Routinely and effectively communicates with Client learners/customers; with Team Leader on work assignments/priorities, timelines, risks/issues, travel issues, etc.
• Teamwork and Cooperation: Supports their team and IT to accomplish common goals, objectives, projects, and tasks. Demonstrates a "can-do" or "team player" attitude. Assists in conducting scheduled classes when other instructors are unable to conduct (e.g. call in sick).
• Customer Service: Provides helpful, courteous, responsive, and knowledgeable service. Ensures customer IT needs/issues get routed to appropriate support staff/IT management. Demonstrates patience and empathy with learners. Honors commitments and provides follow-up/follow-through. Provides learning opportunities to meet Client business needs, offer the complete course catalog, and schedule classes equitably across Districts.
• Results Orientation: Consistently delivers required business results; demonstrates successful attainment of performance indicators for courses, classes, and enrolments; sets and achieves achievable, yet aggressive goals; consistently complies with quality standards in meeting deadlines; maintains focus on achieving Client IT goals/objectives.
• Planning and Organization: Plans schedules, work assignments, and travel arrangements sufficiently in advance. Confirms work priorities and manages time effectively.
• Travel: Able and flexible in travelling to conduct scheduled on-site training.

Required Skills, Experiences, Education and Competencies:

• Adheres to the priorities, procedures, objectives, and guidance of their Client Team Leader and IT management.
• Keeps Team Lead fully informed of work schedule, technical issues/risks, or any travel or accommodation concerns. Proactively communicates and takes steps with Team Leader and IT management to mitigate any issues/risks.
• Learns and maintains knowledge of Client IT applications to a level sufficient to effectively teach and guide learners in its use and operation.
• Maintains, coordinates, and communicates training schedules/course offerings with end users and stakeholders.
• Ensures training environments and data are ready prior to training classes.
• Conducts virtual classroom training, on-site classroom, and webinars/user group sessions.
• Establishes effective relationships throughout the organization, both within IT, Human Resources, and across business units/customers/stakeholders to identify/address gaps in user training and solicit class enrolment.
• Reserves conference rooms/equipment, confirms enrolments before travel, makes appropriate travel arrangements, and travels safely.
• Conducts online training using Microsoft Teams and on-premises training in conference rooms/computer labs.
• Provides an engaging, interactive, and positive learning experience to learners.
• Maintains professionalism and order within the classroom to complete course objectives.
• Completes enrolments, course attendance/completions, and assigns appropriate scoring/grades within the LMS. Sends out surveys.
• Ensures correct recordkeeping within the LMS, timekeeping/work activity reporting, and performance indicator reporting.
• Ensures travel expenses, taxes, and forms are correct on billing statements, etc. Submits expense reports through appropriate systems and within expected timeframes. Complies with travel policies and reimbursement procedures.
• Reviews and updates training materials and documentation.
• Produces effective training content suitable to course audience. Publishes course materials as needed.
• Participates in IT projects. Provides user training support with IT product user acceptance testing, initial rollouts, and ongoing production operation.
• Able to adapt/respond in a dynamic, fast-paced, customer-focused IT environment.

The hourly range for roles of this nature are $25.00 to $30.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.