IT/Telecom Support Supervisor (11828, Grade 30)

The Maryland-National Capital Park and Planning Commission - PGC Planning; Largo (MD); Presencial; USD 82.000 - 148.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Telework opportunities

Flexible schedules

Onsite fitness center

Free parking

Tuition Reimbursement/Assistance

Student loan forgiveness program

Descripción de la vacante

The Maryland-National Capital Park and Planning Commission - PGC Planning is seeking an experienced IT / Telecom Support Supervisor to lead the Network and Technology Services team in the Prince George’s County Planning Department. You will manage the helpdesk, support a 250-user network, servers, SAN, and virtualization, and collaborate on security and cloud initiatives.

Responsibilities include supervising 5–6 staff, planning deployments, troubleshooting LAN/WAN, VPNs, and cloud platforms, and

Formación

• 5+ years of network administration or infrastructure support.
• Experience managing a user support staff and directing activities.
• Experience with cloud environments (Azure, AWS) and security tools.
• Experience with SolarWinds SIEM, O365, ManageEngine, PDQ, SharePoint.
• Strong TCP/IP, DNS, DHCP, VLANs, wireless networking knowledge.
• Windows Server administration and virtualization proficiency.
• Understanding of zero-trust security models and cloud access controls.
• Excellent troubleshooting and documentation skills.
• Certs preferred (CCNA, AZ-104, ZCCA).

Responsabilidades

• Oversee all user support activities and operations.
• Oversee and support AV operations for Planning Board meetings and events.
• Maintain a complete inventory of IT assets.
• Supervise 5-6 IT Telecom Support staff members and conduct evaluations.
• Plan and deploy network upgrades, wireless improvements, and security enhancements.
• Collaborate with cybersecurity teams on access policies and cloud security.
• Troubleshoot connectivity across LAN/WAN, VPNs, cloud, and mobile endpoints.
• Configure and troubleshoot cloud platforms such as Zscaler, Azure, or AWS.
• Support Microsoft 365, Teams, Adobe, GIS software, and related tools.
• Maintain and enhance department networking infrastructure (cable, racks, security).
• Provide strong customer service, including VIPs, and vendor communications.
• Assist with budgeting and expenditure planning; participate in budget development.
• Document procedures, diagrams, and network configurations for compliance.

Conocimientos

Network administration

Staff supervision

VPNs & cloud security

Zero-trust security

TCP/IP / DNS / DHCP

Windows Server & virtualization

Documentation

Customer service

Educación

Associate’s Degree in Computer Science

Five years IT support experience

Equivalent education/experience total seven years

Certs preferred (CCNA, AZ-104, ZCCA)

Herramientas

Zscaler

Azure

AWS

SolarWinds SIEM

Office 365

ManageEngine

PDQ

SharePoint

Descripción del empleo

The Prince George’s County Planning Department of The Maryland-National Capital Park and Planning Commission is seeking an experienced and highly motivated IT / Telecom Support Supervisor to serve as a lead member of the Network and Technology Services (NTS) Section for the Information Management Division of the Planning Department.

The NTS Section is responsible for the support, maintenance, and optimization of the Department’s IT infrastructure. Under the direction of management, they provide network maintenance and support; perform installations and configurations; identify and resolve outages; conduct upgrades and expansions; document configurations, procedures, and process; monitor and optimize performance.

The Planning Department provides land use planning for the physical development of Prince George’s County, Maryland. As the second most populous county in Maryland, Prince George’s has a population of approximately 900,000 residents and is home to The University of Maryland at College Park, NASA Goddard Space Flight Center, and Joint Base Andrews.

Under general direction, this individual will manage the Department’s helpdesk operations and will provide expert technical expertise to support the implementation, troubleshooting, and maintenance of a 250-user department-wide network, including servers, SAN, and virtualization technology, and special application software, including document imaging software.

The candidate must possess good written and verbal skills and have experience in providing user support in an IT environment. All work will be done under the direction of the NTS supervisor and in collaboration with other Senior Systems Administrators and Network Engineers. As a key member of the Network Technology Team, your work will be an important component in managing the group’s support of IT programs, systems, internal and external users.

• Oversee all user support activities and operations.
• Oversee and support AV operations for Planning Board meetings and other special events.
• Maintain a complete and comprehensive inventory of IT assets
• Manage and supervise 5-6 full-time staff members (IT Telecom Support Specialist II’s) and perform the full range of supervisory management functions including performance evaluations, time and attendance, scheduling coordination, recruitment, ensuring staff training and development, coaching and mentoring.
• Manage the planning and deployment of network upgrades, wireless infrastructure improvements, and security enhancements.
• Collaborate with cybersecurity teams to enforce access policies, zero-trust models, and cloud security configurations.
• Troubleshoot connectivity issues across LAN/WAN, VPNs, cloud platforms, and mobile endpoints.
• Configure, monitor, and troubleshoot cloud-based networking and security platforms such as Zscaler, Microsoft Azure, or AWS.
• Troubleshoot issues associated with implementation of Microsoft Office 365, Teams, Adobe, GIS software, and other local and cloud-based software tools.
• Support the maintenance and enhancement of the physical infrastructure of the department's networking (cable and rack installation, network box security, etc.)
• Demonstrate strong customer service skills, especially with VIP customers
• Communicate routinely with vendors to secure cost estimates, solutions and materials.
• Manages project or section level budget for revenues and expenditures; participates in division budget development.
• Maintain professional and technical knowledge by attending trainings; reviewing professional resources; establishing personal networks; benchmarking state-of-the-art practices; participating in professional organizations.
• Document procedures, diagrams, and network configurations for reference and compliance.

• Work must be performed accurately and may require occasional overtime, after-hours, weekend or on-call work.

Desired Qualifications:

• 5+ years of experience in network administration or infrastructure support
• Experience with managing user support staff and directing support activities
• Experience with Zscaler, Azure, Amazon Web Services, or other cloud environments and networking/security tools
• Experience with Solarwinds SIEM, O365, ManageEngine, PDQ, SharePoint.
• Strong knowledge of TCP/IP, DNS, DHCP, VLANs, and wireless networking
• Proficiency with Windows Server administration and virtualization (e.g., Hyper-V, VMware)
• Understanding of zero-trust security models and cloud access controls
• Excellent troubleshooting and documentation skills
• Relevant certifications preferred (e.g., CompTIA Network+, Cisco CCNA, Microsoft AZ-104, Zscaler ZCCA)

Working Conditions:

Work is performed in an office setting. Work involves walking, standing, bending, crouching, and may carry equipment and supplies up to 49 pounds.

1. Associate’s Degree in Computer Science, Information Management Systems, or any related field.
2. Five (5) years of experience in information technology support functions.
3. An equivalent combination of education and experience may be substituted, which together total seven (7) years.
4. Depending upon area of assignment, a valid driver’s license in accordance with both State and Commission rules and regulations. Driver’s license must be unencumbered by restrictions, revocations, suspensions, or points that could limit the employee’s ability to drive Commission vehicles or perform driving duties required by the position of assignment.
5. Pass Commission medical examination.

Why Prince George’s Planning?

Amenities:

• Telework opportunities
• Flexible schedules
• Onsite fitness center
• Complimentary access to M-NCPPC gymnasiums throughout Prince George’s County
• Free parking is available for employees
• Tuition Reimbursement/Assistance Program, subject to annual budget allocations and program funding availability
• Positions may qualify for federal student loan forgiveness assistance

The M-NCPPC offers a competitive salary range of $82,183 to $148,244 salary is commensurate with education and experience at the IT/Telecom Support Supervisor level with excellent benefits including generous leave, extensive health coverage, deferred compensation plan, and employee pension plan.

The Prince George’s County Planning Department is conveniently located in Largo, Maryland, near Metro and I-495.

May be subject to medical, drug and alcohol testing.

The Maryland-National Capital Park and Planning Commission (M-NCPPC) is an Equal Opportunity Employer. We celebrate a workplace culture of diversity, equity and inclusion without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, sexual orientation, marital status, disability, genetic information, gender identity, or any other non‑merit factor.

Applicants with Disabilities under the Americans with Disabilities Act.

If you require accommodation or special arrangements due to a qualifying disability, please notify the Recruitment & Selections Services Unit at the time of application at 301-454-1411 (Maryland Relay 7-1-1).

M-NCPPC will make all efforts to reasonably accommodate you.