IT Telecom Analyst

firstcash-holdings-inc; Fort Worth (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

FirstCash Holdings, Inc. is seeking a Telecommunications Analyst to manage and support the company’s telecom operations, including billing, inventory control, vendor coordination, and reporting. The role emphasizes accuracy, data analysis, and cross-functional collaboration in a fast-paced environment.

The ideal candidate will be highly analytical, detail-oriented, and capable of handling multiple priorities while supporting service installations and changes with internal teams and vendors.

Qualifications

• Advanced proficiency in Excel for data analysis, reporting, and spreadsheet management.
• Advanced proficiency in Access or similar databases for data handling and validation.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication and attention to detail.

Responsibilities

• Review, reconcile, and process telecommunications invoices for payment using Excel and Access.
• Create and maintain reports, data analyses, and tracking tools for telecom operations.
• Coordinate telecom service requests including ordering, installation, upgrades, relocations, and disconnects.
• Manage and maintain inventories for voice, cellular, circuit, and lines.
• Investigate billing discrepancies and work with vendors to resolve issues.

Skills

Excel

Access

Analytical

Communication

Detail-oriented

Time management

Prioritization

Teamwork

Customer-focused

Documentation

Tools

SharePoint

Power BI

Job description

Telecommunications Analyst

Position Summary

The Telecommunications Analyst is responsible for managing and supporting the company's telecommunications operations, including telecommunications billing, inventory management, vendor coordination, reporting, and service administration. This role ensures the accuracy of telecommunications expenses, maintains inventory records for voice and cellular services, supports service installations and changes, and works closely with vendors and internal stakeholders to resolve issues and improve operational efficiency. The ideal candidate is highly analytical, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

Key Responsibilities

• Review, reconcile, and process telecommunications invoices for payment using Microsoft Access and Excel.
• Create and maintain reports, data analyses, and tracking tools to support telecommunications operations.
• Coordinate telecommunications service requests, including ordering, installation, upgrades, relocations, and disconnections.
• Manage and maintain company telecommunications inventories, including voice, cellular, circuit, and line inventories.
• Investigate billing discrepancies and work with vendors to resolve issues promptly and accurately.
• Maintain vendor relationships through regular communication regarding accounts, projects, service changes, and contract management.
• Document and track telecommunications incidents, service requests, and issue resolutions.
• Coordinate issue escalation with telecommunications vendors and internal IT teams as needed.
• Maintain telecommunications documentation, including vendor contacts, inventory records, procedures, and service information within SharePoint and related systems.
• Monitor telecommunications contracts and provide advance notification of upcoming renewals or expirations.
• Support telecommunications projects and process improvement initiatives.
• Perform additional duties and special projects as assigned.

Required Qualifications

• Advanced proficiency in Microsoft Excel, including data analysis, reporting, and spreadsheet management.
• Advanced proficiency in Microsoft Access or other database management systems.
• Strong analytical, problem-solving, and troubleshooting skills.
• Excellent verbal and written communication skills.
• Strong attention to detail with a commitment to accuracy and quality.
• Excellent organizational and time-management skills.
• Ability to prioritize workload and manage multiple tasks simultaneously.
• Ability to work independently and collaboratively within a team environment.
• Customer-focused mindset with a commitment to providing outstanding service.

Preferred Qualifications

• Experience with telecommunications, voice services, cellular account management, or IT operations.
• Experience using SharePoint for documentation and records management.
• Experience with Power BI and data visualization tools.
• Familiarity with telecommunications and IT industry terminology.
• Bilingual (English/Spanish) preferred.
• Experience working with vendor management, contract administration, and billing reconciliation.

Physical Requirements

• Ability to lift and move equipment or materials weighing up to 50 pounds.
• Ability to perform duties in a professional office environment with occasional physical activity related to telecommunications equipment handling.

Success Factors

The ideal candidate is self-motivated, highly organized, and thrives in a fast-paced environment. They demonstrate strong customer service skills, maintain a high level of accuracy, adapt to changing priorities, and can effectively manage responsibilities with minimal supervision.