IT Techno functional Specialist - Order to Cash (OTC)

3M HEALTHCARE; Waukegan (IL); On-site; USD 99,300 - 198,700; Full time

Job summary

Abbott in IL is seeking an IT Techno functional Specialist - Order-to-Cash (OTC) to provide technical and functional leadership for SAP solutions across global commercial, distribution, and customer fulfillment operations.

You will drive architecture, integration patterns, and end-to-end SAP OTC capabilities, coordinating with partners and cross‑functional teams while delivering compliant, scalable solutions.

Qualifications

• Degree in IT and/or a complementary business discipline.
• 10+ years of SAP OTC experience (SD, Billing, GTS, etc.) preferably in healthcare.
• Experience in project, program, or people management.
• Strong problem-determination and root-cause analysis skills.
• Excellent collaboration and partnering with business and technical stakeholders.
• Strong verbal and written communication to senior leaders.
• Understanding process costs and working with Service Providers.
• Ability to accomplish results through others via relationship-building and influence.
• Ability to be firm, fair, and consistent in delivering operational results.

Responsibilities

• Coordinate with external partners, suppliers, and cross-functional teams; lead requirements workshops.
• Drive complex, global project implementations and adopt new approaches.
• Ensure compliance with corporate policies; conduct configuration reviews and testing.
• Provide architectural guidance; lead teams to develop new capabilities or improvements.
• Research and provide guidance on adopting SAP technologies; validate designs.
• Define and maintain OTC solution architecture standards.
• Develop cross-process integration designs (SD-MM, SD-FI, SD-EWM, SD-GTS).
• Ensure alignment with enterprise security guidelines; review designs.
• Influence long-term SAP platform strategy and roadmap decisions.

Skills

SAP OTC

Project management

People management

Root-cause analysis

Collaboration

Verbal communication

Written communication

Cost awareness

Stakeholder influence

Education

IT degree

Business discipline degree

Job description

The Opportunity:

The IT Techno functional Specialist - Order‑to‑Cash (OTC), provides in‑depth technical and functional direction for the design, development, and support of SAP application solutions that enable Abbott’s global commercial, distribution, and customer fulfillment operations. This includes delivering new capabilities, enhancements, and system maintenance; preparing functional and technical specifications; and ensuring the development, testing, and deployment of efficient, cost‑effective solutions.

What You’ll Work On:

• Sales & Distribution (SD)
• Order Management & Customer Service
• Pricing, Rebates, Contracts, and Condition Techniques
• Billing & Invoicing (FI‑AR Integration)
• Credit Management (FSCM)
• Available‑to‑Promise (ATP) & Backorder Processing (BOP)
• Logistics Execution (LE), Shipping & Delivery Processing
• Global Trade, Export Controls & Compliance (GTS)
• Customer Master Data, Partner Functions, and Document Flow

This role also includes Functional Architecture responsibilities, helping shape solution architecture, integration patterns, standards, scalability, and alignment to the long‑term global SAP roadmap.

Responsibilities

You will coordinate with external partners, suppliers, and cross‑functional business teams; lead requirements‑gathering workshops; and drive complex, global project implementations. You will adapt established practices and may introduce new approaches to deliver innovative, scalable, compliant solutions.

Responsibilities include ensuring compliance with all Corporate and Divisional policies, executing configuration reviews, functional testing, design validation, user training, and hyper‑care support. You may serve as a technical expert or lead project teams to develop, test, and implement new business capabilities or process improvements.

You will conduct research and provide architectural and technical guidance on adopting or integrating new SAP technologies. Additional responsibilities include validating solution designs, performing performance monitoring and capacity planning, and supporting installation, testing, and upgrading of SAP releases and related tools.

As a functional architect, you will also:

• Define and maintain SAP OTC solution architecture standards
• Develop cross‑process integration designs and data flows (SD‑MM, SD‑FI, SD‑EWM, SD‑GTS)
• Ensure alignment with enterprise architecture and security guidelines
• Review and approve functional and technical solution designs
• Influence long‑term SAP platform strategy and roadmap decisions

Minimum Requirements & Qualifications

Required Qualifications

• Degree in IT and/or a complementary business discipline.
• At least 10+ years of experience across SAP OTC process areas (SD, Order Management, Pricing, Billing, Credit Management, LE‑Shipping, GTS, ATP/BOP), ideally in the healthcare industry.
• Prior project, program, or people management experience.
• Strong problem‑determination and root‑cause analysis skills.
• Excellent collaboration and partnering skills with business and technical stakeholders.
• Strong verbal and written communication skills with the ability to articulate complex concepts in clear business language to senior leaders.
• Understanding process costs and experience working with Service Providers to maintain operational excellence and service‑level compliance.
• Ability to accomplish results through others, particularly through relationship‑building and influence.
• Ability to be firm, fair, and consistent in ensuring operational deliverables.

Preferred Qualifications

• Experience contributing to or leading functional solution architecture/System architecture in SAP environments.
• Knowledge of business environment, service requirements, and organizational culture.

Misc

This is an onsite role at Abbott location in IL. This is not a remote role/opportunity.

Location: United States > Waukegan : J46

Job Family: IT Services & Solutions Delivery

Division: BTS Business Technology Services

Work Shift: Standard

Travel: Yes, 10% of the Time

Medical Surveillance: Not Applicable

Significant Work Activities: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Keyboard use (greater or equal to 50% of the workday)

The base pay for this position is $99,300.00 – $198,700.00. In specific locations, the pay range may vary from the range posted.

Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.

EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf

EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf