IT Technician (Onsite - Olympia)

Intelligent Technical Solutions; Olympia (WA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

Paid Time Off (15+ days/year)

Maternity/Paternity Leave

Paid US Holiday

Retirement Plan

Salary Advancement/Loan

Health & Wellness Program

Company-paid training and cert.

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions seeks a Technician I to provide on-site and remote IT support, addressing a range of issues from OS problems to user training. You will play a critical role in maintaining service quality and client satisfaction across diverse environments.

The role requires strong problem-solving, customer service, and hands-on troubleshooting abilities, with full-time on-site work at company or client sites. Valid driver’s license and vehicle access are needed.

Qualifications

• Experience troubleshooting Windows and Mac OS.
• Previous Helpdesk or IT support role.
• Experience deploying/imaging PCs and managing user profiles.
• Proficient with Office 365, MS Office, Adobe, AD, backups, endpoint security, mobility devices, and various business apps.

Responsibilities

• Resolve workstation OS issues of any kind.
• Address printer issues for clients.
• Troubleshoot standard business apps (Office, etc.).
• Support line-of-business apps (SAGE ERP, QuickBooks) and niche apps with vendor help.
• Perform basic networking troubleshooting for desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Skills

OS Troubleshooting

Helpdesk Support

Application Troubleshooting

PC Deployments/Imaging

User Profile Management

Office 365 / MS Office

Adobe

Active Directory

Backup Software

Endpoint Cybersecurity

Mobile Devices

MSP Experience

Driver's License

Tools

Office 365

MS Office

Adobe

Active Directory

Backup Software

Endpoint Security

Job description

Job Description

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We\'re looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you\'ll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You\'ll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.


• Printer issues of any kind.


• Standard business application (Office, etc.) issues of any kind.


• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.


• Basic networking troubleshooting related to desktop connectivity.


• Answer incoming Quick Fix calls from clients.

Job Qualifications

• Willing to work full-time on-site, either at the company office or client locations as required.


• Experience with Windows and Mac OS troubleshooting.


• Prior experience in Helpdesk support or a similar role.


• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.


• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.


• Experience with Managed Service Providers (MSPs) is highly desirable.


• Valid driver\'s license, vehicle insurance, and access to a vehicle for client visits.

Job KPI\'s

• Utilization: The percentage of time that you are on the clock and billing time to client tickets.


• CSAT: Scores filled out by clients using the rating system in tickets.


• Quality Score: Assessments performed by the training and quality team.


• First-touch closed: Each ticket that is completed with only one time entry contributes to this number.

Compensation

Pay rates start at $20.33/hr up to $26.47/hr and vary by experience and location.

Benefits

• Medical Insurance Plan.


• Dental & Vision.


• Life Insurance.


• Disability Coverage.


• Paid Time Off (starts at 15 days per year).


• Maternity/Paternity Leave.


• Paid US Holiday.


• Retirement Plan.


• Salary Advancement/Loan.


• Health & Wellness Program.


• Company-paid training and certification.


• Supplemental Life Insurance (Employee-paid).


• Supplemental Health Plans (Employee-paid).