IT Technician - On Call

BENCHMARK; Chicago (IL); On-site; USD 30,000 - 36,000; Part time

Job summary

Pyramid Global Hospitality is seeking an On-Call AV Technician to support small to large-scale audiovisual systems in a hospitality setting. You will assist with event AV needs, provide live audio/video coordination, and ensure client satisfaction through robust support.

Role requires 1–3 years of AV experience, familiarity with conferencing platforms, and strong troubleshooting skills. Expect on-call shifts within a fast-paced, guest-focused environment and collaboration with Event staff.

Qualifications

• Bachelor’s degree preferred.
• 1–3 years of experience with AV technologies in a corporate or events environment.
• Experience with web streaming equipment and platforms including hardware encoding for webcasting.
• Experience using web conferencing platforms (Zoom, BlueJeans, Webex).
• Extron and Crestron AV/lighting control experience is desired.
• Ability to program and troubleshoot installed AV systems and related equipment.

Responsibilities

• Assist Events staff to define AV needs for events and coordinate live audio/video.
• Support multimedia, audio visual, and videoconferencing operations.
• Provide excellent customer service and communicate with end users.
• Assist end users with conference setup and ensure equipment is operable.
• Monitor conference room schedules and maintain AV equipment.

Skills

Audio-visual tech

Troubleshooting

Customer service

Live events support

Education

Bachelor's degree

Tools

Extron AV

Crestron AV

Zoom

Webex

BlueJeans

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold.

What you will have an opportunity to do:

BASIC FUNCTION:

This position is an On Call position that is responsible for providing set up and operation of small to large-scale audiovisual systems in a hospitality environment and for providing Help Desk services while ensuring complete client satisfaction. Support includes but is not limited to audiovisual systems, lighting and control systems, wireless/wired connectivity, end users for PC's, Mac's, Tablets, Servers, Mobile devices, database connectivity, desktop applications, and associated hardware. Ensures service level objectives are consistently met for supported clients.

ESSENTIAL FUNCTIONS:

• Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video events.
• Support multimedia, audio visual, and videoconferencing or VTC event operation.
• Provide excellent customer service that includes communicating with end users in person and on Video Conference.
• Assist end users with set-up for conferences, ensuring that all equipment is operable.
• Monitor daily audio visual conference room schedule.
• Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved media.
• Setup, operate, support, breakdown and transport AV equipment.
• Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all events.
• Inspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance.
• Identify any IT and network related issues and ask for IT support in a timely manner.
• Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures.

MARGINAL FUNCTIONS:

• Perform other related duties as requested by management.
• Remain alert, courteous and helpful to guests and co-workers at all times.

What are we looking for?

QUALIFICATIONS:

• Bachelor’s degree preferred.
• Technical certification in related network and end user operating systems desired.
• Minimum 1 -3 years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment.
• Conference Center/Hotel or related experience preferred, Use of web streaming equipment and platforms including hardware encoding for webcasting.
• Use of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc.
• Extron and/or Crestron AV and Lighting control systems experience desired.
• Programming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers.

Compensation:

$24 per hour - $24 per hour

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.