AV Technician

BENCHMARK; Chicago (IL); On-site; USD 28,000 - 34,000; Full time

Job summary

Pyramid Global Hospitality is seeking an AV tech for a hospitality environment to set up and operate audiovisual systems for events. You will support end users, coordinate with Events staff, and ensure seamless presentations and webinars.

The role requires hands-on AV experience in a conference center or hotel setting and familiarity with web conferencing tools. Responsibilities include setup to breakdown of equipment, monitoring room schedules, and collaborating with the team to meet client

Qualifications

• Bachelor’s degree preferred; technical certification in related network and end user operating systems desired.
• Minimum 1–3 years of experience with computer technologies and AV in corporate or event settings.
• Experience in Conference Center/Hotel environments; familiarity with web streaming and web conferencing platforms.
• Extron and/or Crestron AV and Lighting control systems experience is desirable.

Responsibilities

• Assist Events staff to define AV needs and coordinate live audio and video events.
• Support multimedia, audio visual, and videoconferencing operations to ensure client satisfaction.
• Set up, operate, support, breakdown and transport AV equipment for events.
• Monitor daily conference room schedules and provide presentation support including slides and webcast uploads.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

Bachelor’s degree

Technical certification

Tools

Extron AV

Crestron AV

Web streaming platforms

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

The David Rubenstein Forum is a University-wide facility for scholarly and academic discourse on campus. The venue supports and promotes inquiry, the open exchange of ideas, and the power of academic, interdisciplinary convening. The Forum is located at the intersection of East 60th Street and Woodlawn Avenue. It serves as a place where scholars gather and exchange ideas through activities that range from talks and workshops to multi-day conferences that span academic disciplines. The facility provides spaces and amenities that are not currently available on campus, including highly collaborative, well-appointed meeting and event rooms commensurate with the types of conferences, special events, workshops, and meetings that University faculty and academic departments host. The building has a sustainable design target of LEED Gold.

What you will have an opportunity to do:

BASIC FUNCTION: This position is responsible for providing set up and operation of small to large-scale audiovisual systems in a hospitality environment and for providing Help Desk services while ensuring complete client satisfaction. Support includes but is not limited to audiovisual systems, lighting and control systems, wireless/wired connectivity, end users for PC's, Mac's, Tablets, Servers, Mobile devices, database connectivity, desktop applications, and associated hardware. Ensures service level objectives are consistently met for supported clients.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE Bachelor’s degree preferred Technical certification in related network and end user operating systems desired Minimum 1 -3 years of experience with various computer related technologies, including advanced knowledge of audio/visual technologies in a corporate or event-based environment Conference Center/Hotel or related experience Use of web streaming equipment and platforms including hardware encoding for webcasting Use of web conferencing and web meeting platforms such as Zoom, Blue Jeans, Webex, etc. Extron and/or Crestron AV and Lighting control systems experience desired Programming and troubleshooting installed audio and video control systems as well as patch bays, AV matrix switchers and routers.

ESSENTIAL FUNCTIONS:

Assist the Events staff to define and prepare AV needs/requirements for all events and coordinate live audio and video events Support multimedia, audio visual, and videoconferencing or VTC event operation Provide excellent customer service that includes communicating with end users in person and on Video Conference Assist end users with set-up for conferences, ensuring that all equipment is operable Monitor daily audio visual conference room schedule Provide presentation support including importing and manipulating presentation slides and supporting the capture, editing, publishing, and upload of final webcast and approved media Setup, operate, support, breakdown and transport AV equipment Presence of mind with quick decision and resolution when technical problem arise, especially during live production, cable, and internet streaming of all events Inspect and maintain functionality/appearance of conference and board meeting rooms for quality assurance Identify any IT and network related issues and ask for IT support in a timely manner Collaborate with organizational policy makers to establish and enforce proper AV practices and procedures

MARGINAL FUNCTIONS:

Perform other related duties as requested by management. 9Remain alert, courteous and helpful to guests and co-workers at all times.

What are we looking for? Compensation: $20/hr - $25/hr Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long-term partnerships. At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you’ll find opportunities to learn, develop, and make an impact. Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.