IT Technician Intern

BorgWarner; Royal Pines (NC); On-site; USD 21,000 - 30,000; Part time

Job summary

BorgWarner is seeking an IT Technician Intern to support desktop environments and IT services at our Arden, NC location. You will assist in on-site IT tasks, contribute to incident resolution, and help connect plant personnel with Central IT while learning our global enterprise practices.

Ideal candidates are pursuing a bachelor’s degree in Information Systems or Computer Engineering, with strong communication, proactive service mindset, and the ability to work with staff and vendors.

Qualifications

• Pursuing a Bachelor’s degree in Information Systems, Computer Engineering, or a similar field.
• Strong customer focus and service delivery.
• Proactivity for tracking and connecting people.
• Process management.
• Drive for results.
• Listening and action oriented.
• Problem solving with functional / technical skills.

Responsibilities

• Helps to build and maintain good relationships with staff and IT infrastructure teams.
• Tracking all Service Delivery tickets to connect staff with Central IT.
• Ensures quality services are performed to the agreed SLA.
• Supports the setup of processes around Service Management.
• Obtain and update ticket reports to create Service Delivery insides.
• General Computer Desktop & Laptop support and device configuration.
• Desktop Application installation and troubleshooting.
• Maintain Licenses Management and version control.
• Printer installation, configuration & support.

Skills

Customer focus

Proactivity

Process management

Drive for results

Communication skills

Problem solving

Vendor coordination

Education

Bachelor's degree in Information Systems / Computer Engineering

Job description

Position IT Technician Intern Location Arden, NC

About us BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. We believe health and safety of our employees are a top priority, we care about our local communities and the global environment.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities.

Job Purpose

The IT Technician Intern - is primarily responsible for IT Customer environment, Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The IT Technician Intern also provides on-site support for the business systems teams as needed.

Key Responsibilities

Service Delivery Responsibilities

• Helps to build and maintain good relationships with staff and IT infrastructure teams
• Tracking all Service Delivery tickets (IT & Business Systems) to connect the plant personnel with Central IT in case of missing information from users
• Ensures quality services are performed to the agreed SLA
• Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
• Understands Incident, Problem and Change Management principles
• Ensures first class IT Service Delivery across locations for infrastructure services
• Ensures that remote and on-site support issues are resolved to customers satisfaction
• Support the setup of processes around Service Management

Client & Asset Service Responsibilities

• Obtain and update ticket reports to create Service Delivery insides
• General Computer Desktop & Laptop support
• Configure new and existing devices according to corporate standards for deployment
• Desktop Application installation and troubleshooting
• Maintain Licenses Management and version control
• Hardware Refresh Project involvement
• Maintains client security settings (e.g. admin rights, software installs, etc.)
• Support staff by phone, email, chat, etc.
• Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
• Support of Local Production/Manufacturing Connectivity
• Printer installation, configuration & support

What we’re looking for

• Pursuing a Bachelor’s degree in Information Systems, Computer Engineering, or a similar field
• Strong customer focus and service delivery
• Proactivity for tracking and connecting people
• Process management
• Drive for results
• Listening and action oriented
• Comfortable presenting technical topics to technical and non-technical associates
• Problem solving with functional / technical skills
• Ability to engage and work with outside vendors or partners
• Self-motivated with strong work ethic
• Ability to understand local operations but also learn and understand the global enterprise
• Expertise and practice with a manufacturing environment

Inclusion

We value diversity in people, ideas, and experiences.

Integrity

We believe in transparency, authenticity, and depend on each other to deliver what we promise.

Excellence

We contribute to our developments by seeking knowledge and sharing information.

Responsibility

We care about our local communities and the global environment.

Collaboration

We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

Referrals

No Unauthorized Referrals from Recruiters & Vendors. BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Contact Information

Join the company that is creating solutions that support a cleaner, more energy-efficient world. For more information about BorgWarner, please visit www.borgwarner.com

Additional Overview

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Culture Overview

BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. We believe the health and safety of our employees are a top priority.

Opportunity Overview

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and vision for the future. We offer positions locally and globally with over 90 locations in 19 countries.