IT Technician Intern

Borgwarner Emissions Systems Spain SL; North Carolina; On-site; USD 25,000 - 30,000; Full time

Job summary

BorgWarner is seeking an IT Technician Intern to support the IT Customer environment and desktop services. You will help with high-level meeting support, root-cause analysis, and on-site support for business systems teams, ensuring quality service and alignment with SLA across locations.

Ideal candidates are pursuing a Bachelor’s degree in IS or CE, have strong customer focus, are proactive, and can communicate technical topics to diverse audiences, while collaborating with vendors to solve

Qualifications

• Pursuing a Bachelor’s degree in Information Systems, Computer Engineering, or a similar field.
• Strong customer focus and service delivery.
• Proactivity for tracking and connecting people.
• Process management and drive for results.
• Ability to present technical topics to technical and non-technical associates.
• Problem solving with functional and technical skills.

Responsibilities

• Support IT Customer environment and desktop environment.
• Provide on-site and remote IT support for business systems teams as needed.
• Assist with device configuration, software installs, and license management.
• Maintain security settings and provide basic network, security, and printing support.
• Coordinate with vendors/partners and monitor service delivery against SLA.

Skills

Customer focus

Proactivity

Problem solving

Communication

Team collaboration

Technical aptitude

Detail oriented

Self-motivated

Education

Bachelor’s degree pursuit in Information Systems or Computer Engineering

Tools

Desktop support tools

Job description

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

The IT Technician Intern - is primarily responsible for IT Customer environment,

Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The IT Technician Intern also provides on-site support for the business systems teams as needed.

Key responsibilities

• Service Delivery Responsibilities
  • Helps to build and maintain good relationships with staff and IT infrastructure teams
  • Tracking all Service Delivery tickets (IT & Business Systems) to connect the plant personnel with Central IT in case of missing information from users
  • Ensures quality services are performed to the agreed SLA
  • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
  • Understands Incident, Problem and Change Management principles
  • Ensures first class IT Service Delivery across locations for infrastructure services
  • Ensures that remote and on-site support issues are resolved to customers satisfaction
  • Support the setup of processes around Service Management
• Client & Asset Service Responsibilities
  • Obtain and update ticket reports to create Service Delivery insides
  • General Computer Desktop & Laptop support
  • Configure new and existing devices according to corporate standards for deployment
  • Desktop Application installation and troubleshooting
  • Maintain Licenses Management and version control
  • Hardware Refresh Project involvement
  • Maintains client security settings (e.g. admin rights, software installs, etc.)
  • Support staff by phone, email, chat, etc.
  • Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
  • Support of Local Production/Manufacturing Connectivity
  • Printer installation, configuration & support

What we’re looking for

• Pursuing a Bachelor’s degree in Information Systems, Computer Engineering, or a similar field
• Strong customer focus and service delivery
• Proactivity for tracking and connecting people
• Process management
• Drive for results
• Listening and action oriented
• Comfortable presenting technical topics to technical and non-technical associates
• Problem solving with functional / technical skills
• Ability to engage and work with outside vendors or partners
• Self-motivated with strong work ethic
• Ability to understand local operations but also learn and understand the global enterprise
• Expertise and practice with a manufacturing environment

What we believe

• Inclusion-We value diversity in people, ideas, and experiences.
• Integrity- We believe in transparency, authenticity, and depend on each other to deliver what we promise.
• Excellence- We contribute to our developments by seeking knowledge and sharing information.
• Responsibility- We care about our local communities and the global environment.
• Collaboration- We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

No Unauthorized Referrals from Recruiters & Vendors

Please note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.

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BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.