IT Technician Intern

BorgWarner; Royal Pines (NC); On-site; USD 25,000 - 34,000; Part time

Job summary

BorgWarner is seeking an IT Technician Intern to support the desktop and customer IT environment in Arden, NC. The role involves assisting with high-level meeting support, root-cause analysis, and on-site IT services across business systems teams.

The intern will help configure devices, install applications, manage licenses, and support printer and network services while learning from experienced IT staff in a global manufacturing environment.

Qualifications

• Pursuing a Bachelor's degree in Information Systems, Computer Engineering, or a similar field.
• Strong customer focus and service delivery.
• Proactivity for tracking and connecting people.
• Ability to engage with outside vendors or partners.

Responsibilities

• Build and maintain good relationships with staff and IT infrastructure teams.
• Track service delivery tickets and connect plant personnel with Central IT.
• Ensure SLA-compliant service delivery across locations.
• Configure devices and manage desktop/laptop deployments per standards.
• Provide basic network, security and printing support; escalate as needed.

Skills

Customer focus

Proactivity

Process management

Drive for results

Listening & communication

Team collaboration

Education

Bachelor’s degree in Information Systems or Computer Engineering (in progress)

Job description

Position

IT Technician Intern

Location

Arden, NC

About us

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

Our Culture

We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!

Job purpose

The IT Technician Intern - is primarily responsible for IT Customer environment,

Executes tasks to enhance and support the desktop environment, provides specialized IT services (e.g. high-level meeting support, root-cause analysis, customer consulting), and provides IT facility related services (e.g. audio-visual environment, security systems, printers/copiers). The IT Technician Intern also provides on-site support for the business systems teams as needed.

Key responsibilities

• Service Delivery Responsibilities
  • Helps to build and maintain good relationships with staff and IT infrastructure teams
  • Tracking all Service Delivery tickets (IT & Business Systems) to connect the plant personnel with Central IT in case of missing information from users
  • Ensures quality services are performed to the agreed SLA
  • Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery is ongoing
  • Understands Incident, Problem and Change Management principles
  • Ensures first class IT Service Delivery across locations for infrastructure services
  • Ensures that remote and on-site support issues are resolved to customers satisfaction
  • Support the setup of processes around Service Management
• Client & Asset Service Responsibilities
  • Obtain and update ticket reports to create Service Delivery insides
  • General Computer Desktop & Laptop support
  • Configure new and existing devices according to corporate standards for deployment
  • Desktop Application installation and troubleshooting
  • Maintain Licenses Management and version control
  • Hardware Refresh Project involvementMaintains client security settings (e.g. admin rights, software installs, etc.)
  • Support staff by phone, email, chat, etc.
  • Provide basic network, security and printing support, but also owning problem resolution and engaging other teams as needed
  • Support of Local Production/Manufacturing Connectivity
  • Printer installation, configuration & support

What we’re looking for

• Pursuing a Bachelor’s degree in Information Systems, Computer Engineering, or a similar field
• Strong customer focus and service delivery
• Proactivity for tracking and connecting people
• Process management
• Drive for results
• Listening and action oriented
• Comfortable presenting technical topics to technical and non-technical associates
• Problem solving with functional / technical skills
• Ability to engage and work with outside vendors or partners
• Self-motivated with strong work ethic
• Ability to understand local operations but also learn and understand the global enterprise
• Expertise and practice with a manufacturing environment

What we believe

• Inclusion -We value diversity in people, ideas, and experiences.
• Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.
• Excellence - We contribute to our developments by seeking knowledge and sharing information.
• Responsibility - We care about our local communities and the global environment.
• Collaboration - We are one BorgWarner.

Safety

This position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the BorgWarner PTC Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.

Equal Employment Opportunity

BorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.

Visa Sponsorship

BorgWarner does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work in the United States on a full-time basis.

Join the company that is creating solutions that support a cleaner, more energy-efficient world.

For more information about BorgWarner, please visit www.borgwarner.com

Internal Use Only: Indirect Hourly