IT Technician III — Systems & Support Lead

Sunward; Albuquerque (NM); On-site; USD 55,000 - 75,000; Full time

Job summary

SLFCU is seeking an experienced IT Desktop Support professional to provide technical and operational support to employees. You will respond via phone, email, and in person, implement process improvements, and ensure smooth workflow within the PC Desktop area.

Responsibilities include handling end-user support, coordinating with IT management, and maintaining system availability across intranet, websites, and business applications. Five+ years in PC/Desktop support preferred.

Qualifications

• Minimum five years’ PC/Desktop support experience.
• Vendor and employee relations experience.
• Extensive hardware and software knowledge.

Responsibilities

• Provide exceptional service to employees using help desk software and SLA guidelines.
• Maintain effective communication within PC Desktop area and with the Technical Support Manager.
• Ensure hardware and software meet department and organizational needs while following budget.
• Balance daily workload with ongoing departmental and organizational projects.
• Manage department projects to meet evaluation criteria and scope.
• Coordinate with IT management and cross-department teams to maintain system availability.
• Provide first level support for Intranet, websites, online banking, lending systems, telecom, and building access.
• Maintain records of installed software ensuring license compliance and policy adherence.
• Offer ongoing training and communication to reduce issues and improve processes.
• Provide on-call support after hours and weekends as needed.

Skills

PC/Desktop support

Help desk

Vendor relations

Server administration

Networking

Project leadership

Communication

Training others

Education

Computer-related training

Degree or certification in technology field

Job description

SLFCU is seeking an experienced IT Desktop Support professional to provide technical and operational support to employees. You will respond via phone, email, and in person, implement process improvements, and ensure smooth workflow within the PC Desktop area.

Responsibilities include handling end-user support, coordinating with IT management, and maintaining system availability across intranet, websites, and business applications. Five+ years in PC/Desktop support preferred.