IT Technician II

Port Madison Enterprises Family; Port Madison Indian Reservation (WA); On-site; USD 52,000 - 78,000; Full time

Job summary

Port Madison Enterprises in Suquamish, WA, is seeking an IT Technician II to assist with PC support, network operations, and software maintenance. The role involves setup of workstations and peripherals, plus user guidance on new tools within a 24x7 IT environment at the Suquamish Clearwater Casino Resort.

Ideal candidates have 2–3 years of IT-related experience, a relevant associate degree or equivalent, and certifications such as A+, Net+, or MCSE.

Qualifications

• Two to three years related IT experience and/or training/certificate.
• Proficient with PC hardware, software, and Windows operating systems.
• Ability to support IT services and operate in a fast-paced environment.

Responsibilities

• Assists with PC support via the technical help desk under supervision.
• Sets up workstations and peripheral devices (monitors, printers, etc.).
• Maintains and supports network operations across PME devices.
• Performs software installation, updates and removal.
• Educates users on new software and equipment usage.
• Keeps documentation of solutions in help desk and knowledge base.

Skills

PC support

Networking

Windows OS

Education

Associate's degree or equivalent

Tools

A+ certification

Net+ certification

MCSE certification

Job description

Job Details: Job Location: Suquamish, WA 98392, Position Type: Full Time, Job Shift: Any, Job Category: Information Technology,

PORT MADISON ENTERPRISES

SUQUAMISH CLEARWATER CASINO RESORT

IT- Technician II

General Position Summary:

To be trained in all areas and aspects of the IT Department. The IT Technician will become proficient in specification, acquisition, installation, and maintenance of the computer hardware, network and software services in addition to all non-CSO computer related operations of the TLS system.

Essential Functions/Major Responsibilities:

• Assists with PC support as needed while utilizing the technical support desk with the order system with guidance from the Supervisor, Network Administrator, or IT Manager
• Set up workstations with computers and necessary peripheral devices (monitors, printers etc.)
• Supports the daily operation of the computer network on all PME devices
• Performs Software installation, update and removal
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Applies strict administrative and organizational controls to ensure continuous error free data
• Assists with hardware requirements analysis to determine whether equipment should be repaired or replaced, additional equipment installed or newly developed equipment/technology acquired
• Support telecommunications and other associated peripherals (Phones, printers, copiers, faxes, and all other IT supported devices)
• Ensures documentation of support solutions are recorded in both the Help Desk and Knowledge Base software

Secondary Functions:

• Complies with Class III TLS Internal Controls responsibilities
• Monitors computer networks, reports any anomalies to IT Management personnel
• Assists A/V Techs as needed
• All other duties as assigned

Qualifications:

High School diploma or GED required. Associates of Arts Degree or equivalent from a two-year college or technical school desired. Two to three years related experience and/or training/certificate or equivalent combination of education and experience acceptable in supporting IT services. Must be computer literate with knowledge of PC’s, PC networking, and Windows Operating Systems. A+, Net+ and MCSE certifications are preferred. Windows networking skills are essential.

Job Conditions:

Working conditions include working in a small confined space with other personnel for extended periods of time. Employees will work in a smoke-filled environment. Other conditions will also include frequent interruptions. The IT department is 24x7x365 and can require working any time of day including evenings, weekends, holidays and on-call.

Physical Requirements:

Manual and finger dexterity for operation of personal computers and routine paperwork Ability to lift 50 lbs. Must be able to stand and/or sit for extended periods of time. Must be able to work in a smoking environment.